Josephine Bender Emerson
Portland
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Cowboy’s Saloon
10.2024 - 04.2026
- Provided exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu items, service protocols, and point-of-sale systems.
- Managed multiple tables efficiently during peak hours to optimize workflow and enhance customer experience.
Bartender
Bina’s
01.2024 - 10.2024
- Mixed and served beverages while ensuring exceptional customer satisfaction.
- Maintained bar cleanliness and organization to facilitate efficient service.
- Trained new staff on cocktail preparation and bar operations best practices.
- Built rapport with customers to foster loyalty and repeat business opportunities.
Bartender
The Midway Saloon
01.2023 - 07.2023
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, and mixed alcoholic beverages.
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
- Balanced efficiency with exceptional service to manage guests in high-volume environment.
Bartender/Barback
The Mercantile Saloon
12.2021 - 01.2023
- Trained and supervised bar staff to deliver exceptional service to customers.
- Complied with strict sanitation standards for equipment, surfaces and glassware.
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor and bar supplies.
- Kept customer numbers high by creating fun atmosphere.
Barista Manager
The Bipartisan Cafe
04.2010 - 03.2021
- Taught employees how to meet all customer needs with well-prepared beverages, clean facilities, and delightful service.
- Trained all staff in wide range of hot and cold drinks, including off-menu preparations popular with customers.
- Recaptured loyalty of upset customers by deftly handling complaints.
- Counted cash and receipts and completed bank deposits.
Education
High School -
Franklin High School
Portland, OR5 2014
Skills
- Strong multitasking
- Stays calm under pressure
- Highly reliable
- Team player
- Friendly when handling difficult customers
Timeline
Server/Bartender
Cowboy’s Saloon
10.2024 - 04.2026
Bartender
Bina’s
01.2024 - 10.2024
Bartender
The Midway Saloon
01.2023 - 07.2023
Bartender/Barback
The Mercantile Saloon
12.2021 - 01.2023
Barista Manager
The Bipartisan Cafe
04.2010 - 03.2021
High School -
Franklin High School
EXPERIENCE
01-2023