JOSEPHINE CALVO
Edgerton,WI
Summary
Experience with bar management and team leadership, ensuring smooth and efficient operations. Utilizes strong communication and organizational skills to enhance team performance and customer satisfaction. Track record of effective inventory management and conflict resolution.
Personable and diligent, bringing strong communication and organizational skills to drive sales initiatives. Possesses solid understanding of sales strategies and customer relationship management, with proficiency in using sales software and data analysis. Committed to optimizing team performance and contributing to overall sales growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Bartender Supervisor
Red Mouse Bar and Grill
10.2023 - Current
- Supervised bar operations and maintained compliance with health and safety regulations.
- Trained and mentored new bartenders on beverage preparation and customer service standards.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Security Officer
UW-HEALTH
12.2023 - 11.2025
- Responded to alarms and investigated disturbances, ensuring safety and security for patients, staff, and visitors.
- Calm individuals who are in stress, and/or confused.
- Assisted individuals experiencing stress by providing reassurance and support in a calm manner.
Firefighter
BROOKLYN FIRE DEPARTMENT
11.2022 - 10.2024
- Responded to emergency calls, assessed situations, and provided critical medical aid to those in need.
- Maintained and inspected firefighting equipment, ensuring readiness and safety standards were met daily.
- Participated in training drills and exercises to enhance skills in fire suppression tactics and improve team response times.
Correctional Officer
ROCK COUNTY SHERIFFS OFFICE
02.2023 - 10.2023
- Administered and enforced jail rules to ensure safety and order within the facility. and regulations while maintaining a safe environment for inmates and staff.
- Managed emergency situations such as riots or disturbances using appropriate force measures to ensure safety.
- Engaged with inmates to de-escalate tensions and foster a peaceful atmosphere within the facility.
- Compiled detailed reports documenting daily operations, enhancing situational awareness and decision-making.
Server and Bartender
BUFFALO WILD WINGS
11.2019 - 02.2023
- Served guests in a friendly and efficient manner to foster positive interactions.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed accurate order taking and timely delivery of food and beverages, enhancing operational efficiency.
- Trained new staff on menu knowledge, customer interaction, and safety protocols to ensure consistent service standards.
Education
Criminal Justice
UNIVERSITY OF PLATTEVILLE
Platteville, WIEMT - Medical
Blackhawk Technical College
Janesville, WI05-2026
Skills
- Strong work ethic
- High energy
- Willingness to learn
- Positive attitude
- Quick problem-solving
- Multitasking
- Adaptability
- Resilience
- Patience
- Community Engagement
- Customer engagement
Certification
WI Dane County 200 Hour Jail Academy, CPR
Timeline
Security Officer
UW-HEALTH
12.2023 - 11.2025
Bartender Supervisor
Red Mouse Bar and Grill
10.2023 - Current
Correctional Officer
ROCK COUNTY SHERIFFS OFFICE
02.2023 - 10.2023
Firefighter
BROOKLYN FIRE DEPARTMENT
11.2022 - 10.2024
Server and Bartender
BUFFALO WILD WINGS
11.2019 - 02.2023
Criminal Justice
UNIVERSITY OF PLATTEVILLE
EMT - Medical
Blackhawk Technical College