Lindsey McCann Fryar
Customer Satisfaction/Hospitality
Pineville,LA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Bartender Supervisor
RD’s on the Cane
Natchitoches, Louisiana
05.2022 - 04.2025
- Managed bar operations, handled complaints and disputes from customers to promote customer satisfaction.
- Organized bar staff scheduling, including vacation time requests and sick days.
- Created weekly reports of sales figures for management review.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Organizer/House Cleaner
Self Employed
01.2017 - 02.2020
- Analyzed data from past events to identify areas for improvement.
- Communicated with clients to understand specific cleaning preferences and needs.
- Developed customized cleaning plans tailored to individual client requirements.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
Customer Service
Guilbeau Wireless
Breaux Bridge, LA
04.2014 - 02.2016
- Managed wide variety of customer service and administrative task to resolve customer issues quickly and efficiently. Recommended, selected and helped locate products based on customer request. Helped stock products and count inventory. Made sales transactions and handled money.
Bartender/Server
Poppa Ts
Pineville, LA
01.2013 - 01.2014
- Waited on multiple customers throughout restaurant and in bar area. Processed orders on a computerized system. Closed out cash register and bar and prepared cashier report. Stocked and counted inventory.
Operations Manager
McCann’s Seafood
Pineville, LA
02.2008 - 09.2012
- Managed all business inquiries involving both wholesale and retail. Maintained up-to-date account distributing information as well as weekly inventory. Completed all opening and closing procedures, including counting the cash register drawer, providing a cashier report, and making daily deposits. Sanitized and checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Provided an elevated customer experiences; weekly deliveries.
Head Bartender
Mojo's Blews & Brews
Alexandria, LA
02.2005 - 12.2007
- Supervised staff schedules and coordinated shifts for optimal coverage
- Maintained accurate records of financial transactions using POS systems.
- Created monthly work schedules for bartending staff based on business volume and needs.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
Operator/Sales Manager
Tan Express
05.2002 - 09.2004
- -Obtained a certified tanning license.
- Opened salon daily and prepared the salon for the day. Operated all tanning equipment, including computerized system that regulated the timing on the machines. Checked all clients in and out. Provided them with complete assistance; Cleaned and sanitized all equipment. Welcomed and assisted customer on purchases. Inventoried and ordered products influenced by inventory or special customer requests. Counted register daily. Suggested ideas to help ways of bringing in business.
Skills
- Client relationship management (CRM) De-escalation & conflict resolution Professional communication (verbal & written) Office administration & clerical support Calendar, scheduling & appointment management Data entry & recordkeeping Documentation & reporting File maintenance & confidentiality Travel & meeting coordination Inbound & outbound call handling Multi-line phone systems Live chat & virtual communication Time management & prioritization Multitasking in fast-paced environments Task coordination & deadline management Organizational skills & attention to detail Retail & wholesale sales Upselling & cross-selling techniques Account management Payment, billing & refund processing Customer follow-up & retention Team collaboration & support Staff scheduling & shift planning Training, onboarding & coaching awareness Computer proficiency (MS Office, spreadsheets) CRM & POS systems Online scheduling tools Video, social media & basic editing tools Reliability & punctuality Professional demeanor & discretion Adaptability & stress management Strong work ethic & accountability Emotional intelligence
References
- Robert Biggs, Owner- McDonalds (retired), Natchez, LA, 318-308-7130
- Joe Bishop, City of Pineville Mayor, Pineville, LA, 318-201-3039
- George Metoyer, Rapides Parish District Court Judge (retired) Alexandria, LA, 318-446-8884
Timeline
Bartender Supervisor
RD’s on the Cane
05.2022 - 04.2025
Organizer/House Cleaner
Self Employed
01.2017 - 02.2020
Customer Service
Guilbeau Wireless
04.2014 - 02.2016
Bartender/Server
Poppa Ts
01.2013 - 01.2014
Operations Manager
McCann’s Seafood
02.2008 - 09.2012
Head Bartender
Mojo's Blews & Brews
02.2005 - 12.2007
Operator/Sales Manager
Tan Express
05.2002 - 09.2004