Josephine D'Alisa
Pound Ridge,NY
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
12
12
years of professional experience
Work History
Manager's Assistant
Camerons Deli
Cross River, NY
03.2014 - 03.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
Owner/Operator Manager
Cameron's Deli
Cross River, New York
01.2016 - 01.2021
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Arts - Psychology And Elementary Education
New Jersey City University
Jersey City, NJ06.1992
Skills
- Staff Management
- Policies and procedures
- Coaching and mentoring
- Sales and marketing
- Understanding Customer Needs
- Issue and Complaint Resolution
- Customer Retention Strategies
- Efficient and Detail-Oriented
- De-escalation Techniques
- Multitasking and Prioritization
Languages
Italian
Timeline
Owner/Operator Manager
Cameron's Deli
01.2016 - 01.2021
Manager's Assistant
Camerons Deli
03.2014 - 03.2021
Bachelor of Arts - Psychology And Elementary Education
New Jersey City University