Josephine DuBois
Allentown,PA
Summary
Friendly and reliable customer service expert offering unmatched customer relations experience and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking abilities. Responsible Cashier with stellar history of keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
6
6
years of professional experience
Work History
Cashier
Drop Cafe
02.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with allergy needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule to meet business needs.
Bakery Associate
Giant Food Stores
03.2020 - 12.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Booth Worker
Zuzu Confections
07.2017 - 10.2019
- Set up and decorated entire booth each event with banners and colorful signage displaying menu items.
- Patiently assisted customers and guided them through the ordering process.
- Made customer recommendations based on allergies, as well as personal needs.
- Worked long hours setting up, running, and taking down the booth each event.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Science - Public Relations
Kutztown University of Pennsylvania
Kutztown, PA06.2024
Salisbury High School
Allentown, PA06.2020
Skills
- Customer Transactions
- Product and Service Sales
- Customer Relations
- Sales Expertise
- Staff Training
- Merchandise Restocking
- Cleaning and Sanitizing
- Wrapping and Boxing
Timeline
Cashier
Drop Cafe
02.2023 - 08.2023
Bakery Associate
Giant Food Stores
03.2020 - 12.2022
Booth Worker
Zuzu Confections
07.2017 - 10.2019
Bachelor of Science - Public Relations
Kutztown University of Pennsylvania
Salisbury High School
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