Josephine Grimm
Greensburg,PA
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
41
41
years of professional experience
Work History
Customer Service Executive
Shop N Save
Youngwoo,, PA
01.2023 - 01.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
CEO
Westco Tours
Greensburg, PA
08.1982 - 03.2020
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Represented the organization at conferences, events, and networking activities as needed.
Education
Ph.D. - Business Administration
Duquesne University
Pittsburgh, PA05-1978
Skills
- Account Management
- Customer Needs Assessment
- Issue Escalation
- Customer Relationship Management
Timeline
Customer Service Executive
Shop N Save
01.2023 - 01.2024
CEO
Westco Tours
08.1982 - 03.2020
Ph.D. - Business Administration
Duquesne University
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