Josephine Guzman
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Driver
Uber And Lyft
San Antonio, TX
04.2023 - Current
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Followed all relevant traffic laws and safety regulations.
Account Manager
PeopleReady
San Antonio, TX
11.2021 - 04.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educated clients on new products or services to increase customer engagement with brand.
Account Manager
LaborMAX Staffing
San Antonio, TX
01.2019 - 05.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Correctional Officer
Texas Department Of Criminal Justice
Kenedy, TX
11.2016 - 11.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Education
High School Diploma -
Academy of Creative Education
San Antonio, TX2015
Skills
- Time Management
- Customer Service
- Problem Resolution
- Punctual and Reliable
- Attention to Detail
- Payroll Accounting
- Active Listening
- Teamwork
Timeline
Driver
Uber And Lyft
04.2023 - Current
Account Manager
PeopleReady
11.2021 - 04.2023
Account Manager
LaborMAX Staffing
01.2019 - 05.2020
Correctional Officer
Texas Department Of Criminal Justice
11.2016 - 11.2018
High School Diploma -
Academy of Creative Education