Josephine Jackson
West Palm Beach,FL
Summary
Dynamic manager with extensive experience at Burger King, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and training staff, resulting in improved performance and satisfaction. Skilled in inventory management and problem-solving, driving profitability while fostering a collaborative work environment.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
22
22
years of professional experience
Work History
Manager
Burger King
West Palm Beach, FL
08.2024 - Current
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Trained and mentored team members on efficient service practices and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Scheduled staff shifts to optimize coverage during peak hours while maintaining budget constraints.
- Implemented training programs that improved employee performance and customer satisfaction ratings.
- Analyzed sales reports to identify trends and inform menu adjustments for improved profitability.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales revenue.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Crew/Manager in Training
McDonald's
Leesburg, FL
10.2003 - 07.2023
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members, enhancing performance and service quality.
- Implemented operational improvements, increasing efficiency in food preparation processes.
- Managed inventory levels, coordinating with suppliers to minimize shortages and waste.
- Developed staff schedules, optimizing labor resources for peak hours and events.
- Monitored customer satisfaction, resolving issues promptly to maintain service standards.
- Conducted performance evaluations, providing constructive feedback to drive employee development.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Led successful projects by effectively delegating tasks according to individual strengths and expertise.
- Improved crew efficiency by implementing streamlined workflows and processes.
- Increased customer satisfaction through effective communication and timely resolution of issues.
- Conducted regular performance reviews, providing constructive feedback to promote continuous improvement of skills and competencies among the crew members.
- Managed schedules, budgets, and resources efficiently to ensure project completion within established timeframes.
Education
High School Diploma -
Palm Beach Lakes Community High
West Palm Beach, FL06-2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Employee onboarding
- Safety procedures
- Coaching and mentoring
Timeline
Manager
Burger King
08.2024 - Current
Crew/Manager in Training
McDonald's
10.2003 - 07.2023
High School Diploma -
Palm Beach Lakes Community High