JOSEPHINE JOHNSON
Toney,AL
Summary
Hardworking and punctual team member. Motivated top-notch customer relations skills and works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
20
20
years of professional experience
Work History
Server / Customer Service
Metropolis Diner
Medford, NY
08.2010 - 01.2022
- Greeted customers, answered questions, and recommended specials to increase profits
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Helped customers place orders, explained menu items, and suggested appropriate options for food allergy concerns
- Greeted and maintained relationships with regular customers
- Served needs of more than 100 customers in busy restaurant every shift
- Provided timely checks on guest needs and brought requests
- Train new staff on guest services, safety and health precautions and protocols
- Managed closing duties including restocking and cleaning.
Store Manager
Kidz Ink
Murrells Inlet, SC
09.2008 - 03.2010
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team of 7 employees
- Stocked and examined merchandise to correctly price and display products
- Performed clerical duties, including registering participants and answering specific event inquiries
- Factored-in abilities, needs and interests of participants in development of events and programs
- Designed customized client programs to meet individual fitness needs
- Kept athletic and games equipment and facilities organized and maintained
- Provided clear instruction to activity and program participants to deliver fun and safety
- Coordinated and led group arts and crafts activities for both small and large summer camp classes
- Worked with disabled children and their guardians to understand their needs to provide safe environment
- Coordinated birthday party events and activities in groups of 10 to 30
- Assisted weekly youth group of Autistic participants while using facilities to help motor and communication skills.
Retail Store Manager
LaPlage Swimwear
Myrtle Beach, SC
05.2005 - 09.2008
- Personally assisted around 300 customers per month in being fitted into custom swimwear
- With record of accomplishment of helping over 70% of clients successfully on their purchase
- Worked with sales, marketing, and management in corporate to develop solutions and accomplish shared objectives
- Organized new stock for floor placement
- Assisted and trained team members at all levels to place knowledgeable candidates in leadership roles to personally fit clients
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives and monthly goals
- Established and optimized schedules to keep coverage and service in line with seasonal tourist demands
- Optimized store displays and appearance via strategic merchandising
- Kept orderly and accurate accounting records by monitoring sales documentation using point of sale (POS) system
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Prepared and submitted nightly bank deposits.
Education
Certification: Group Fitness Instruction Aerobics And Fitness Association of America (AFAA) - Group Fitness
Aerobics And Fitness Association of America (AFAA) Distance Education Center
Sherman Oaks, CACertification - Adobe Illustrator - Graphic Design
Reilly Media, Inc. - Distance Education
Distance Education Sebastopol, California 02.2020
Associate of Arts - Business Administration and Management
American InterContinental University
Atlanta- Buckhead, Georgia 03.2010
Cosmetologist - Cosmetology Education
Western Suffolk BOCES
Northport, NY06.1996
Skills
- Customer Service and Rapport
- Multi-task
- Building Customer Loyalty
- Retail Marketing
- Stocking and Receiving
- Strong Work Ethic
- Communication Skills
- Punctual and Reliable
- Time Management
- Cash Handling
- Team Player
- Goal - Setting
- Energetic and Organized
- Quick Learner
- Attention to Detail
- Point of Sale Systems
Timeline
Server / Customer Service
Metropolis Diner
08.2010 - 01.2022
Store Manager
Kidz Ink
09.2008 - 03.2010
Retail Store Manager
LaPlage Swimwear
05.2005 - 09.2008
Certification: Group Fitness Instruction Aerobics And Fitness Association of America (AFAA) - Group Fitness
Aerobics And Fitness Association of America (AFAA) Distance Education Center
Certification - Adobe Illustrator - Graphic Design
Reilly Media, Inc. - Distance Education
Associate of Arts - Business Administration and Management
American InterContinental University
Cosmetologist - Cosmetology Education
Western Suffolk BOCES