Josephine Kanu
Delaware,OH
Summary
Dynamic Customer Service Representative with proven expertise at Staffing Agency, excelling in problem resolution and relationship building. Recognized for enhancing customer loyalty through personalized solutions and effective complaint handling. Proficient in Microsoft Office Suite, leveraging strong active listening skills to deliver exceptional service and exceed client satisfaction goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Staffing Agency
Columbus Ohio
05.2011 - Current
- Provided support to customers by addressing inquiries and resolving issues efficiently.
- Assisted in processing customer orders, ensuring accuracy and timeliness of service.
- Maintained detailed records of customer interactions in CRM system for tracking purposes.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Conducted follow-up calls to ensure resolution of customer concerns and foster relationships.
- Analyzed feedback to identify trends and suggest improvements in service processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma - Diploma
Penn Wood High School
Lansdowne, PA06.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Call center experience
- Complaint handling
- Payment processing
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Product knowledge
- Appointment scheduling
- Order processing
- Documentation
- Microsoft Office Suite
- Prioritization
- Clerical support
- Spreadsheets
- Delivery scheduling
- Receiving support
Certification
CPR and First Aide
Languages
Krio
Native or Bilingual
Timeline
Customer Service Representative
Staffing Agency
05.2011 - Current
High School Diploma - Diploma
Penn Wood High School