Josephine Leonard
Reading,PA
Summary
Dynamic and skilled individual with vast experience in customer service, operations management, and team leadership. Proven ability to develop effective customer service processes, drive employee engagement and satisfaction and increase customer loyalty. Adept at handling multiple locations and training and developing staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Floor Manager
Appalachian Brewing
Lititz, PA
10.2024 - 10.2025
- Managed a team of 20+ front-of-house staff members, providing training and guidance to ensure exceptional customer service
- Collaborated with the kitchen staff to ensure timely delivery of food orders and maintain high quality standards
- Oversaw inventory management, including ordering supplies, monitoring stock levels, and minimizing waste
- Resolved customer complaints or issues promptly and effectively to ensure customer satisfaction
- Set up banquet rooms according to event specifications, ensuring all tables, chairs, and decorations are arranged properly
Service Manager
Chipotle Mexican grill
Ephrata, PA
03.2021 - Current
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
- Delegated tasks to employees to effectively complete projects.
- Resolved customer complaints quickly and effectively.
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding.
- Upheld established policies and procedures for maximum workplace efficiency.
Crew Member
Panera Bread
Ephrata, PA
08.2020 - 03.2021
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Cross-trained in multiple positions within the store as needed.
- Completed all store opening and closing procedures.
Cashier
Renaissance faire
Manheim, Pa
06.2017 - 08.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
- This was a seasonal job for 3/4 months of the year
Education
High School Diploma - undefined
Ephrata high school
Ephrata, PA06.2022
Skills
- Staff Supervision
- Shift Scheduling
- Employee Training and Development
- Customer Service Management
- Performance Evaluations
- Conflict Resolution
Certification
Servsafe
Additional Information
Valid servesafe until 2027
Timeline
Restaurant Floor Manager
Appalachian Brewing
10.2024 - 10.2025
Service Manager
Chipotle Mexican grill
03.2021 - Current
Crew Member
Panera Bread
08.2020 - 03.2021
Cashier
Renaissance faire
06.2017 - 08.2020
High School Diploma - undefined
Ephrata high school