Josephine Lim
Huntington Beach,CA
Summary
Driven professional with a background at the State Of California Employment Development Department, adept in claims processing and demonstrating strong empathy. Excelled in enhancing claimant satisfaction and confidentiality, leveraging policy knowledge and effective communication to streamline operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Disability Insurance Program Representative
State Of California Employment Development Department
2001.10 - 2021.08
- Maintained strict confidentiality regarding sensitive personal information obtained during the course of evaluating disability claims.
- Performed in-person claim eligibility status, providing and performing updates on claims.
- Enhanced claimant satisfaction by efficiently processing disability insurance claims and providing timely updates.
- Determined claim referrals to qualified outside medical professionals for additional medical information.
- Participated in regular meetings with management to discuss operational improvements and share feedback from the field.
- Performed periodic reviews of ongoing cases for continued eligibility determination under the disability program.
- Worked part-time as an Unemployment Insurance Program Representative evaluating and qualifying claims.
Office Assistant
State Of California Department Of Industrial Relations
1991.04 - 2001.10
- Completed clerical tasks such as filing, copying, distributing mail and sending out court documents.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Processing legal documents within legal time limits.
- Assisting lawyers, employers, medical representative and applicants in filing claims, updating records and scheduling court hearing dates.
Education
Bachelor of Arts - Economics
Polytechnic University of The Philippines
Manila, Philippines03.1983
Skills
- Strong empathy
- Claims Processing
- Policy Knowledge
- Effective communication skills
- Eligibility Determination
- Expert Communication
Timeline
Disability Insurance Program Representative
State Of California Employment Development Department
2001.10 - 2021.08
Office Assistant
State Of California Department Of Industrial Relations
1991.04 - 2001.10
Bachelor of Arts - Economics
Polytechnic University of The Philippines
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