JOSEPHINE MARCELLA
Pequannock,NJ
Summary
To obtain a position that will enable me to utilize my organizational skills, extensive work experience and ability to build and maintain effective working relationships.
Overview
25
25
years of professional experience
Work History
Lunch Aide/Class Assistant
Hillview Elementary School
09.2009 - 06.2021
- Escort children from classroom to lunch room and recess
- Maintain orderly environment for milk distribution and food lines
- Ensure children play safely and follow rules
- Assist teacher with classroom duties and special projects
- Volunteer for special events assistance
International Travel Counselor
Carlson Wagonlit Travel
05.2003 - 05.2009
- Coordinated international travel arrangements for corporate travelers
- Assisted top advisory board doctors, moderators and speakers with presentation engagements
- Applied strong communications skills to address all customer service needs of client
- Generated company policy travel authorization forms
Branch Supervisor
Carlson Wagonlit Travel
05.1997 - 05.2003
- Supervised, trained and conducted service coaching for 30 direct reports
- Maintained negotiated fares and rates with airline, hotel, car rental and limo companies
- Processed daily phone statistics, bi-weekly payroll, monthly productivity reports and yearly reviews
- Presented statistics to executives at quarterly meetings and weekly company meetings
Placement Specialist
Colby Personnel
10.1996 - 05.1997
- Recruited local travel agents for available positions
- Sourced candidates and conducted interviews for placement
- Negotiated salaries and placement fees
- Maintained database of all candidates and employers
Client Services Manager
Carlson Wagonlit/Ultimate Travel
10.1996 - 05.1997
- Provided consultative reports for all quarterly client reviews
- Project leader for implementation of assigned new client business
- Managed the Corporate, Leisure and Group departments with 15 direct reports
- Developed new policies and procedures to accommodate business expansion
Education
Bachelor of Business Administration -
Pace University
Pleasantville, New York12.1997
Certified -
McGregor School for Travel Agents
White Plains, New York06.1987
Skills
- Proficient with Sabre
- Knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint)
- Fluent in Italian; conversational Spanish
References
Furnished upon request
Timeline
Lunch Aide/Class Assistant
Hillview Elementary School
09.2009 - 06.2021
International Travel Counselor
Carlson Wagonlit Travel
05.2003 - 05.2009
Branch Supervisor
Carlson Wagonlit Travel
05.1997 - 05.2003
Placement Specialist
Colby Personnel
10.1996 - 05.1997
Client Services Manager
Carlson Wagonlit/Ultimate Travel
10.1996 - 05.1997
Bachelor of Business Administration -
Pace University
Certified -
McGregor School for Travel Agents