MICHELE FUENTES
Spencerville
Summary
Strong organizational and interpersonal skills, with the ability to meet the Seven Core Competencies of the Supporting Services Professional Growth System and a proven ability to multitask while maintaining accuracy and attention to clerical detail. Committed to supporting a positive learning environment and fostering strong relationships and communication within the school community.
Seasoned Attendance Secretary with four years of experience. Effective at interacting with parents, students and staff and maintaining courteous, patient and positive cooperative work environment. Provide secretarial services including telephone, typing, data entry and receptionist services scheduling interviews, preparing files and processing personnel transactions related to transfers and new teacher or supporting services employments.
School Secretary with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs. Success drafting Attendance reports for Administration.
Professional Attendance Secretary with experience working in middle school and elementary setting. Expert at effective and skillful communication between staff, parents, and students. Works with truancy enforcement officers PPW and Family Engagement Specialists to reduce student absenteeism.
Resourceful and experienced worker offering expertise in customer service, travel coordination (EF Tours) and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Attendance Secretary, Paraeducator, Lunch Aide
MCPS
17017 Batchellors Forest Rd, Olney, MD 20832
08.2024 - Current
- Reviewed absences and tardy reports for each class period as reported by teachers.
- Worked with administration on updating and executing student attendance policies to provide greater efficiency.
- Prepared work environment prior to arrival of staff and students.
- Corrected discrepancies and posted daily summary report on absences.
- Documented visitor sign-ins and notify staff or department upon arrival.
- Recorded and tracked daily bus route schedule and reported on late arrivals or bus issues.
- Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
- Maintained student attendance records for students and recorded in student information system.
- Answered phone calls and messages from parents concerning attendance.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Helped teachers manage bus loading and unloading.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Took part in professional development workshops to boost skills.
- Developed and implemented strategies to improve student engagement.
- Enforced rules and instructions to maintain discipline.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Received and stored incoming supplies according to procedures.
- Provided exemplary service to students, staff, and visitors.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
Head Start Paraeducator
MCPS - Head Start Paraeducator
01.2019 - Current
- Coordinate the development and implementation of class projects and lesson plans.
- Correspond in the communications with Parents about their child.
- Present the development and implementation of virtual lesson plans.
- Communicate ideas and information that would directly benefit our students.
- Support Teachers by substituting and assisting their students.
- Administered Co-Teaching, Parallel Teaching, Station Teaching, One Teach One Assist, One Teach One Observe.
- Implements consistent reinforcement of appropriate student behaviors, as well as surface management strategies to address behaviors of students experiencing difficulties.
- Assists teachers with content-area instruction for small groups or individual students.Participate in administering MAP-R/ MAP-M Tests. Oversaw students during tests.
- Prepares a variety of instructional materials, as requested by the teacher.
- Assists with routine care, including personal hygiene, toileting, feeding and other custodial tasks, as required or requested.
- Assists in the supervision of students while being transported on buses in the loading and unloading of buses.
- Assists students with research.
- Maintain confidentiality as it relates to student records, IEPs, student files, health information, etc.
- Ensures students' wheelchairs, seat belts, or other safety restraints are properly secured.
- Provides specified prompts for student engagement and participation during group activities.
- In collaboration with the classroom teacher
- Works with the teacher to provide instructional and or developmental activities for students.
- Assists individuals and groups of children to reinforce learning initiated by a teacher in various subject areas and motor activities such as reading, telling stories, spelling words, games, arts and crafts, writing, music, physical education, mathematics, social communication, community, recreation and physical activities.
- Participate in regularly scheduled staff meetings.
- Share relevant information with other team members to facilitate problem solving, program planning, and student concerns.
- Using Verbal and Nonverbal listening skills.
- Girls On The Run- Lead Coach- Volunteer to represent our school (Virtual 2020-2021)
- Supporting Services & Training Corps- Trainer
- Support Staff by being the Social Committee Leader
- F.A.S.T. Trainer
- Dr. Charles Drew Elementary School
Paraeducator Special Education/ Lunch/ Recess Aide
MCPS - Paraeducator Special Education/ Lunch/ Recess Aide
01.2016 - 01.2019
- VP of Membership PTA - volunteer
- Implements consistent reinforcement of appropriate student behaviors, as well as surface management strategies to address behaviors of students.
- Yearbook Manager - established a committee of three volunteers for three years.
- Girls on the Run Coach - volunteer to assist students in self empowerment, self confidence, self development.
- Maintain professional intervention with students at all times.
- Assists individuals and groups of children to reinforce learning initiated by a teacher in various subject areas and motor activities such as reading, telling stories, spelling words, games, arts and crafts, writing, music, physical education, mathematics, social communication, community, recreation and physical activities.
- Substitute for teachers while they were absent.
- In collaboration with the classroom teacher, assist students who are experiencing difficulties.
- Administered Co-Teaching, Parallel Teaching, Station Teaching, One Teach One Assist, One Teach One Observe.
- Participate in administering MAP-R/ MAP-M Tests. Oversaw students during tests.
- Attend staff meetings.
- Served on Equity Leadership Team
- Responsible for administering a new program, Interventions. Managed students in a small group setting to focus on tasks assigned.
- Established personal relationships with staff, students, and school community.
- Cloverly Elementary School
Banking Center Manager Assistant Vice President
Banking Center Manager Assistant Vice President
01.2004 - 01.2007
- Responsible for establishing higher standard appearance of the banking center, staffing schedule, managing associates routines, and performance. Model and coach team on the proper execution of key banking skills; lobby leadership, selling the Bank of America Way, and the teller referral process. Exceed our Banking Center Audit Reviews.
- Accountable for day-to-day management and development of associates. Inspire commitment and fellowship. Allow associates to complete training classes through Bank of America's Professional Development Courses. Train associates to perform for promotion.
- Lead a team of sales and service professionals to meet and exceed sales goals and customer delight targets
- Consistently improve banking center performance by ensuring that we exceed our goals in customer service, checking, saving, credit card accounts and loans. Maintain the highest level of customer service and demonstrate core values and exhibiting Bank of America Spirit in all actions. Routinely work with customers to uncover and satisfy their financial needs including opening accounts,selling mortgages, and setting up online banking. Source customer opportunities through leading from the lobby, by greeting customers, directing them to the appropriate areas of the center, and ensuring that the customers' needs are met. Exhibited excellent follow through and follow up skills.
- Exceed expectations, while supporting the development of a team of 10 to 15 associates in a service-focused environment.
- Customer focused develop client relationships and build and develop partnerships with customers, suppliers and peers.
- Establish a reward program for associates based on performance, recognition and development.
- Awarded my team with yearly picnics.
- Responsible for total operational compliance for the banking center
- Attend court hearings on behalf of Bank of America.
- Attended meetings and award ceremonies.
- Acted in a Bank of America Commercial.
- Bank of America
Design Home Consultant
Design Home Consultant
01.2002 - 01.2004
- Responsible for achieving and exceeding sales goals.
- Assisted homebuyers with selecting design options: cabinets, flooring, countertops, and window treatments. Assist in colors, textures, finishes, and styles for interior and exterior of new home purchase.
- Successfully matched products with sales opportunities and processed customized purchase orders.
- Featured in San Antonio Newspaper as Sales Representative for KB Home Design Center.
- KB Home
Design Consultant, Department Manager, T.V. & Radio Home Improvement Personality
Design Consultant, Department Manager, T.V. & Radio Home Improvement Personality
01.1992 - 01.2002
- Design consultant providing product knowledge to customers.
- Provided in home consultation for interior decorating.
- Supervised, scheduled, and trained staff of 8 employees per department: Design Center, Floor & Wall, and Paint.
- Attended training, staff meetings, and development classes.
- Responsible for achieving and exceeding sales goals.
- Starred in weekly television shows: San Antonio Living, CPS Home and Lifestyle Show, WOAI Radio Talk Show, Parade of Homes.
- Guest speaker at local schools.
- Conducted many Do It Yourself Classes.
- Directed instore kids workshop.
- Home Depot
Education
Interior Design -
San Antonio College
San Antonio, Texas06.1995
Pre-Nursing - undefined
Antelope Valley College
Lancaster, California07.1992
Skills
- Excellent human relations skills
- Word processing and experience with existing MCPS databases
- Ability to communicate effectively with staff, parents, students, members of the community and others
- Ability to maintain clerical records and prepare routine reports
- Ability to make minor decisions in accordance with established policies and procedures
- Working knowledge of modern office practices and procedures
- Working knowledge of business English, spelling, and arithmetic
- Commitment to Students, Knowledge of Job, Professionalism, Problem solving, Organization, Communication, Interpersonal, and Adaptability
- Proficient in MS Office suite of products (MS Word, Excel, Outlook,etc)
- Knowledge of and the ability to ' Supporting Services Professional Growth System
- Communicate by Training FAST Programs
- Ability to plan, implement and manage professional development, projects and programs such as Girls On The Run
- Work cooperatively with culturally diverse communities and collaborates with key internal and external stakeholders
- Assist in developing, organizing and ensuring the delivery of training to the classification
- Scheduling appointments
- Strong organization
- Data entry proficiency
- Microsoft office expertise
- Calendar management
- Proofreading documents
- Written communication
- File maintenance
- Student recordkeeping
- Mail management
- Mail processing
- Attendance tracking
- Report generation
- Document preparation
Accomplishments
- Leader EF Tours for four HS students 2025
- Received continuous high marks for service, efficiency, and safety 2024-2025
- Social Committee 2025-2026
- Summer Leadership Committee 2023
- Master Schedule Committee 2023
- Social Committee Chair 2022-Present
- CPR First Aid Certified 2021
- GOTR Coach 2016-2021-Present
- Supportive Services Training Corps -2021-Present
- Equity Leadership Team 2016-2019
- VP of Membership PTA Cloverly Elementary 2018-2019
- Yearbook Manager of Committee 2015-2018
- CPI Training MCPS 2019-2021
- Eureka Math Training 2019
- Girl Scout Leader of the Year 2014
- Spirit Ambassador 2007
- Associate Satisfaction Champion 2005-2007
- Award of Excellence Winner 2007
- Award for Leadership 2005
- Improved Performance 2007
- 2005-2007
- Certificate for Customer Delight 2005-2007
- United Way Champion 2006
- Mortgage Production: Exceeded goal by Eleven million dollars
- Award for achieving 100% DDA Goal, 2006
- Award for total product sales 2007-119.49%
- Award for Credit Card Goal- Top in Market, 2007
- Award for Teller Referrals – Top in Market, 2007
- East Riverdale Critical/Signature-2005-2007
- Certificate of Acknowledgement BCCR Score 9, 2006
Certification
- Social Committee Leader 2022-Present
- F.A.S.T-Presenter -2022-Present
- IMSE- 2021-Present
- Supporting Services Training Corps 2021-Present
- Girls On The Run Coach 2016-2021
- CPR First Aid Certified 2020-2021
- Chair Of Education- United Methodist Liberty Grove Church 2018-2021
- Director Morning Star Day Camp- 2015-2018
- Equity Leadership Team 2016-2019
- Community Bible Study Teacher- 2012-2016
- Supporting Services, SPT10: Future Leaders Series: Preparing for Promotion-2021
Timeline
Attendance Secretary, Paraeducator, Lunch Aide
MCPS
08.2024 - Current
Head Start Paraeducator
MCPS - Head Start Paraeducator
01.2019 - Current
Paraeducator Special Education/ Lunch/ Recess Aide
MCPS - Paraeducator Special Education/ Lunch/ Recess Aide
01.2016 - 01.2019
Banking Center Manager Assistant Vice President
Banking Center Manager Assistant Vice President
01.2004 - 01.2007
Design Home Consultant
Design Home Consultant
01.2002 - 01.2004
Design Consultant, Department Manager, T.V. & Radio Home Improvement Personality
Design Consultant, Department Manager, T.V. & Radio Home Improvement Personality
01.1992 - 01.2002
Pre-Nursing - undefined
Antelope Valley College
Interior Design -
San Antonio College