Josephine Martorano
Client Care
Miami,Florida
Summary
Top-notch communicator with administrative, customer service, and animal care experience. Proven successful leader of developing procedures and training teams to maximize production and quality assurance. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Choice Voucher Specialist (remote)
AMA Consulting
Lake Mary, Florida
12.2021 - 06.2024
- Analyzed eligibility variables, resulting in accurate subsidy calculations for approximately 1000 families
- Coordinated with cross-functional teams to implement new protocols, improving compliance and workflow.
- Processed classified documents.
- Assisted with technical support for forms and applications, increasing efficiency and user satisfaction.
- Insured compliance with HUD regulations, improving audit performance.
- Led training sessions for team members, boosting team productivity.
Office Assistant
Boca Paint & Body Shop
Boca Raton, Florida
03.2020 - 02.2021
- Scheduled appointments for estimates and 10 repairs/week.
- Maintained open line of communication with customers for daily updates by phone, email, and texts.
- Consulted with technicians and estimators.
- Coordinated insurance payments, drop offs, and pick ups
Standing Appointment Coordinator
Oasis Salon And Spa
Boca Raton, Florida
08.2019 - 03.2020
- Scheduled multi-service standing appointments.
- Attained pre-bookings at 99% retention rate.
- Communicated with clientele to ensure exceptional experiences.
- Resolved issues using empathy and offering alternatives.
Education
Associate of Applied Science - Mass Communications
Union County College
Certification
Housing Choice Voucher Specialist - Processing re-certifications for Housing Choice Voucher programs
Skills
Excellent Communication
Dependable and Responsible
Attention to Detail
Critical Thinking
Problem Resolution
Teamwork and Collaboration
Active Listening
Computer Skills
Customer Service
Problem-Solving
Flexible and Adaptable
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursMeditating
People underestimate the power of nothingness. Clearing my mind creates a blank canvas. From there I can begin to re-create. This helps me to center and re-focus especially when I am contemplating a daunting or perplexing issue.
Timeline
Housing Choice Voucher Specialist (remote)
AMA Consulting
12.2021 - 06.2024
Office Assistant
Boca Paint & Body Shop
03.2020 - 02.2021
Standing Appointment Coordinator
Oasis Salon And Spa
08.2019 - 03.2020
Associate of Applied Science - Mass Communications
Union County College
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