Josephine Miranda
Elgin,TX
Summary
Josephine Miranda is an organized and dependable candidate with a strong ability to manage multiple priorities and a positive attitude. She consistently strives to meet team goals and is willing to take on added responsibilities. Authorized to work in the US for any employer, Josephine is an ideal candidate for companies seeking a dedicated and versatile professional.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driverless Support Specialist
TaskUs
04.2024 - 05.2024
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Monitored systems in operation and quickly troubleshot errors.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
Driverless Support Specialist
ICONMA
09.2023 - 11.2023
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently
- Streamlined support procedures for quicker response times, resulting in higher client retention rates
- Collaborated with cross-functional teams to develop and implement effective support strategies
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
Kitchen Connections Partner
HEB
02.2023 - 09.2023
- Generated brand awareness and positive product impressions to increase sales.
- Escorted customers to desired products.
- Assisted in the development of marketing materials for promotional events, driving brand awareness and engagement.
- Engaged with customers to communicate key points about products being demonstrated.
- Boosted sales performance through persuasive presentations of product features and benefits.
- Promoted brand loyalty among customers by providing exceptional service during live demos or special events at various locations or venues when required.
Content Review Analyst
Accenture
01.2019 - 01.2023
- Reviewed content for client
- Identified violations to terms of service
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
Sonic Drive-In
03.2014 - 01.2019
- Oversee operations as the night manager
- Corrected mistakes made with customer orders
- Expedited orders to ensure accuracy
- Great at multitasking
- Excellent people skills.
Education
Phoenix High School
Elgin, TX06.2007
Skills
- Excellent people skills
- Adapts to any environment
- Empathy and Patience
- Hard working
- Flexible work availability
- Conflict Resolution
- Call Management
- Customer Service
- Technical Assistance
- Data collection
- Microsoft Excel
- Computer skills
- Communication skills
- Multitasking and Organization
Certification
- TABC Certified
- Food Handler Certification
- Driver's License
Licenseexpiration
12/01/29
Timeline
Driverless Support Specialist
TaskUs
04.2024 - 05.2024
Driverless Support Specialist
ICONMA
09.2023 - 11.2023
Kitchen Connections Partner
HEB
02.2023 - 09.2023
Content Review Analyst
Accenture
01.2019 - 01.2023
Assistant Manager
Sonic Drive-In
03.2014 - 01.2019
Phoenix High School