Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hi, I’m
Noura Moussalli
Product Designer
San Francisco,US
Summary
Overview
8
years of professional experience
Timeline
Driverless Support Specialist
Cruise Automation
04.2023 - Current
Product Designer Lead
Playground NY
06.2021 - 07.2022
Product Designer
Freelancer
05.2020 - Current
Visual Associate
Harry Winston
11.2017 - 04.2020
Operations Lead
Louis Vuitton
08.2015 - 10.2017
Academy of Art University
Bachelor of Arts from Interaction & UI/UX Design
Arab International University
Bachelor of Arts from Graphic Design
Work History
Cruise Automation
Driverless Support Specialist
04.2023 - Current
Job overview
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Collected, aggregated, verified and monitored trend data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Patched software and installed new versions to eliminate security problems and protect data.
Freelancer
Product Designer
05.2020 - Current
Job overview
- Suggested enhancements to product design that would improve user experience.
- Managed multiple projects effectively in demanding environment with tight deadlines.
- Identified changes in project scope and modified job schedule accordingly.
- Produced rapid prototypes using Figma.
- Documented each step in product's design process.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Turned concepts into graphic elements matching project specifications.
- Delivered quality, cohesive designs ready for deployment with necessary documentation for successful implementation.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
Playground NY
Product Designer Lead
06.2021 - 07.2022
Job overview
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created user-centered designs with integrated marketing information, creative assets and design patterns.
- Presented work professionally to designers, user experience teams and key stakeholders at different project stages.
- Designed new “points” feature to entice users to create, invite and attend events on the platform — led to ideation of points converting to cryptocurrency – increased user sentiment and experience by 67%
Harry Winston
Visual Associate
11.2017 - 04.2020
Job overview
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual marketing and styled window displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Supervised team of nine merchandising employees and monitored adherence to company standards.
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
- Presented store update suggestions and layouts to management and stakeholders.
Louis Vuitton
Operations Lead
08.2015 - 10.2017
Job overview
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Led compilation of assessment reports and data to maintain projects effectiveness.
- Recruited and trained twenty new employees in 2 years.
- Planned operations and activities, and led projects.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
Education
Academy of Art UniversitySan Francisco, CA
Bachelor of Arts from Interaction & UI/UX Design
12.2021
University Overview
Arab International University Damascus, Syria
Bachelor of Arts from Graphic Design
05.2013
University Overview
Skills
- Mockups and Design Frames
- Adobe Software
- Software System Design
- Critical Thinking
- Mockups and Prototypes
- New Product Introduction Strategies
- Creative Solutions
- Product Testing
- Process Design
- Marketing
- Figma (Design Software)
- User Journey
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