Kendra Wilkins
Garland,TX
Summary
Versatile in Project Management with a background in successfully executing diverse project tasks to meet deadlines. Highly skilled at communication, organization, and business requirements. Well-versed in monitoring tasks through to completion, with accuracy and meeting compliance standards.
Overview
8
8
years of professional experience
Work History
Driverless Support Specialist
Cruise Autonomous Cars
Dallas, TX
06.2023 - 12.2023
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Boosted customer confidence in company products through consistent provision of accurate information during interactions.
- Coordinate customer schedules and provided real time assistance during autonomous driving experiences.
Universal Coach
Genpact LLC
Richardson, TX
12.2017 - 03.2023
- Lean Six Sigma, Lean Digital , Lean Digital 2.0, Robotic Process Automation, COPIS / SIPOC, Perform basic protocol efficiently through Six Sigma; works all Quality Assurance queues Management over 20 plus agents.
- Documented 20 processes and procedures for the new accounts department.
- Trained new employees and delegated daily tasks and responsibilities.
- Coordinate and monitor day-to-day activities of 20+ company employees, noting areas needing improvement and implementing plans for rectification.
- Coordinate with department leaders to identify training needs and develop targeted solutions.
Administrative Project Coordinator
United States Postal Service
Dallas, TX
10.2015 - 10.2017
- Maximized employee performance by setting effective objectives and standard practices.
- Organized schedules, meetings, and agendas for project teams to ensure timely completion of milestones.
- Facilitated training sessions for staff members to improve their knowledge and skills related to USPS guidelines.
- Received project-related questions and supported team members with comprehensive solutions.
- Delegated tasks and coordinated employee workloads and schedules with extensive input from team.
Education
Diploma
Juan Seguin High School
Arlington,TX06.2007
Skills
- Microsoft Office Suite
- Relationship Development
- Time Management
- Lean Six Sigma Certified
- Process Improvement
- Meeting facilitation
- Calendar Management
- Employee Training Curriculum
- Strong Organization
- Business Correspondence
Timeline
Driverless Support Specialist
Cruise Autonomous Cars
06.2023 - 12.2023
Universal Coach
Genpact LLC
12.2017 - 03.2023
Administrative Project Coordinator
United States Postal Service
10.2015 - 10.2017
Diploma
Juan Seguin High School