Josephine O’Haver
Petersburg,WV
Summary
Compassionate, solutions-oriented, and dedicated to providing exceptional services. I have experienced in providing social support to family and individuals as well as advocating, developing, coordinating supports and services to help individuals to become more independent as well as encouraging them and helping them to achieve their potential. I bring many years of experience in helping individuals of various areas including ethnic, socio-economic population backgrounds.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
11
11
years of professional experience
Work History
Supervisor
Mountainheart Community Services
09.2014 - Current
- Responsible for supervising child care staff in assigned office. In addition, trains, coaches, and mentor’s employees on specific job duties and how to deliver the best customer service possible. Assists case managers in reducing the audit error rate.
- Essential Duties and Responsibilities
- Working within the Bureau for Children and Families Policy Division of Early Care and Education rules and regulations
- Assist program director with supervision and monitoring of staff
- Direct the daily activities and duties of staff.
- Interpret and implement child care and agency policies.
- Audit paper and electronic cases and intakes to ensure compliance.
- Oversees the flow and designated time frames of all program processes
- Facilitate staff meetings on a regular basis
- Provides training, mentoring and advisement to staff
- Complete annual and random staff evaluations.
- Complete supervisory approvals in the FACTS system.
- Follow up on client and provider complaints.
- Maintain close communication with Program Director and subsidy coordinator.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Assume case manager duties in absence of Case Manager, as needed.
- Complete and submit monthly reports.
- Attend meetings as directed.
- Other duties as assigned.
Case Manager
Mountain Heart Community Service
- Work directly with clients and child care providers
- Working knowledge of FACTS system
- Resource and referral knowledge of four counties
- Case Management of 180-250 clients
- Taking child care applications and processing Child Care Reviews
- Provide consumer education about selecting quality child care
- Travel to outreach sites to provide face-to-face consultation with parents
- Evaluate the need for child care assistance
- Determining eligibility of family for child care assistance plus all it entails
- Work closely with the local DHHR offices
- Schedule and perform payment enrollment training
Geriatric Nursing Assistance
Westernport Healthcare & Shelter
- Answers signal lights, bells, or intercom system to determine patients’ needs.
- Bathes, dresses, and undresses patients.
- Serves and collects food trays and feeds patients requiring help.
- Transports patients, using wheelchair or wheeled cart, or assists patients to walk.
- Turns and repositions bedfast patients, alone or with assistance, to prevent bedsores.
- Changes bed linens, runs errands, directs visitors, and answers telephone.
- Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed.
- Assist nursing staff in care of geriatric patients
Behavioral Health Tech
Garrett County Lighthouse
- Working with at risk individuals/families that were dealing with mental issues and substance abuse issues.
- Identifying, developing, coordinating and accessing supports and services on behalf of a client.
- Educates patients/residents and families/significant others regarding their rights and responsibilities, health care decision making/advance directives, effective problem solving and the extent of community, health and social services that is available to them.
- Assisted individuals and their families to access supports and services on their own.
- Helping individuals locate employment and or training in the community
- Helping and training individuals and or families on budgeting finances
- Observe and monitored client behavior and responses to treatment
- Monitored client’s census by using the Daily Movement report and recording admissions and discharges.
- Discharge and admission of clients
- Transportation of clients to daily activities such as employment searches, doctor appointments, recovery meetings
- Treatment plans for clients admitted to programs
- Medication monitoring
- Documentation
Instructor
Goodwill Industries
- Assist individuals and their families to access supports and services on their own.
- Establishes relationships and maintains contact and referral flow with community based agencies/services.
- Attends and participates in continuing education and professional development programs Specific Educational Requirements
- Educates patients/residents and families/significant others regarding their rights and responsibilities
- Over seen daily activities of all individuals in Work Activity Center
- Over seen 1-2 staff members to help with Work Activity Center
- Medication Monitoring of clients
- Transportation of clients to and from job training sites
- Attend weekly, monthly meetings concerning clients
- Time sheets of staff members of work activity center
Education
Bachelor's degree - Human Service
Post University
Waterbury, CTSkills
- Experience of FACTS program
- Assisting the recipient or family to access supports and services on their own
- Working knowledge of local resources to help client get the care needed such as life skills training as well as parenting skills, substance abuse help and life skills
- Establishes relationships and maintains contact and referral flow with community based agencies/services
- Assist individuals and their families to access supports and services on their own
- Assist program director with supervision and monitoring of staff
- Direct the daily activities and duties of staff
- Complete and submit monthly reports
- Training and mentoring
- Goal oriented
- Staff management
Timeline
Supervisor
Mountainheart Community Services
09.2014 - Current
Case Manager
Mountain Heart Community Service
Geriatric Nursing Assistance
Westernport Healthcare & Shelter
Behavioral Health Tech
Garrett County Lighthouse
Instructor
Goodwill Industries
Bachelor's degree - Human Service
Post University
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