Summary
Overview
Work History
Education
Skills
Timeline
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Josephine Roach
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Josephine Roach

Sapulpa

Summary

Dedicated customer service professional with strong problem-solving skills and attention to detail. Proven ability to resolve issues promptly and adapt to changing demands, ensuring high-quality service in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Online Personal Shopper

Wal-Mart Supercenter
Sapulpa, OK
07.2024 - Current
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Adapted quickly to changing market trends, ensuring relevance in product recommendations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Handled customer inquiries and resolved issues promptly, improving service quality.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cashier

CAFE USA
Sapulpa, OK
05.2023 - 08.2024
  • Maintained accurate cash drawer balance through diligent reconciliation practices.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty retention.
  • Coordinated with servers and kitchen staff to streamline service flow during peak hours.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Assisted in maintaining overall kitchen cleanliness by performing routine cleaning tasks beyond dishwashing duties.
  • Delivered exceptional customer service by accurately taking and processing orders.

Education

High School Diploma -

Sapulpa High School
Sapulpa, OK

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Attention to detail

Timeline

Online Personal Shopper

Wal-Mart Supercenter
07.2024 - Current

Cashier

CAFE USA
05.2023 - 08.2024

High School Diploma -

Sapulpa High School
Josephine Roach