Josephine Scannell
Little Silver,NJ
Summary
Skilled Guest Services Agent, adept at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Added to and maintained the friendly atmosphere of the establishment. Being the first thing a new guest saw, I made sure to always greet them with a smile.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Molly Pitcher Inn & Oyster Point Hotel
Red Bank, NJ
06.2024 - 05.2025
- Assisted the Front Office Manager and Front Office Supervisor in overseeing the daily operations of the front desk, ensuring the highest levels of customer service, and guest satisfaction.
- Managed guest inquiries and resolved issues promptly and professionally.
- Processed guest payments and assisted with any questions guests may have regarding billing.
- Used proper telephone and reservation etiquette, including describing the hotel, proper rate quotation, and capturing reservations.
- Coordinated with bellmen, housekeeping staff, and engineering staff to ensure guest satisfaction.
Banquet Server/Associate
Molly Pitcher Inn
Red Bank, NJ
09.2022 - 06.2024
- Set up the banquet room as instructed by department leadership, including, but not limited to, linen, tables, beverage bars, stations, buffet equipment, service ware, and glassware.
- Attended meetings before events to learn function particulars, including guest and hotel expectations.
- Greet guests, and respond to requests in a friendly and courteous manner.
- Serve the food and/or beverage in the order and to the expectations of department leadership, to ensure consistency throughout the banquet.
Volunteer
Lunch Break
Lincroft, NJ
01.2023 - 03.2023
- Lunch Break is a local organization that gives back to the communities it is present in.
Education
Associate's degree - Pre-social work
Brookdale Community College
Lincroft, NJ06-2026
High School Diploma -
Red Bank Reg High School
Little Silver, NJ06.2022
Skills
- Banquet Experience
- Customer communication
- Microsoft Office
- Customer service
- Multi-line phone systems
Certification
• Driver's License
Affiliations
Musician 2009-present (bass, drums, guitar, vocals, keys, saxophone)
Timeline
Guest Service Agent
Molly Pitcher Inn & Oyster Point Hotel
06.2024 - 05.2025
Volunteer
Lunch Break
01.2023 - 03.2023
Banquet Server/Associate
Molly Pitcher Inn
09.2022 - 06.2024
Associate's degree - Pre-social work
Brookdale Community College
High School Diploma -
Red Bank Reg High School