Josephine Sevigny
Phoenix,USA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager of Hospital Operations FSEDs
St. Joseph's Hospital and Medical Center
07.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Multi-unit manager over 2 FSEDs licensed under St. Joseph’s Hospital and Medical Center
- Budgetary and financial responsible for departmental supplies, labor, and education
- Responsible for strategic initiatives and quality metrics for ED. Consistently meet target metrics for both FSEDs
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- 24/7 supervision
- Responsible for over 50 direct reports including nursing and CT staff including coaching, education, disciplinary and performance reviews
- Responsible for regulatory compliance for both facilities including the lab
- Responsible for staffing both FSEDs to ensure we are meeting target for labor
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Associate Director Emergency Department
Banner Estrella Medical Center
09.2019 - 06.2021
- ED senior leader responsible for 50 direct reports including coaching, education, disciplinary and performance reviews
- Support career growth and development
- Budgetary and financial responsible for departmental supplies, labor, and education under the Director.
- Responsible for overall throughput of patients through the ED. Works to establish processes conducive to patient care including reduction in LWOTs and overall LOS
- Pediatric departmental lead. Lead on pediatric prepared ED designation through the state
- 24/7 supervision of the overall department 73 bed ED
- Chart audits (narcotic, conscious sedation, and pediatrics)
- Responsible for strategic initiatives and quality metrics for ED
- Experience with surveys (JTC, Stroke, Magnet, Pediatrics, and Trauma)
- Patient conflict resolution management
- Verge reports (online incident report resolution)
Clinical Manager ED
Banner Estrella Medical Center
02.2018 - 09.2019
- ED manager responsible for eighteen associates. Managing attendance, certifications, performance evaluations, education and required trainings.
- PALS Instructor
- Support employee development and career growth
- Required to coach and conduct disciplinary actions when required
- Responsible for staffing and productivity daily. Flexing, delaying, and sending staff home when needed to meet our labor budget.
- Running the department to ensure ambulance traffic, patient flow, and the waiting room is running appropriately. Bedding patients based on acuity, minimizing LWOT’s, AMA’s and elopements.
- Performing chart audits. Ensuring STEMI, Stroke, and Sepsis times are met.
- Addressing patient complaints
- Developed the pediatric chart audit tools.
- Assist in teaching the documentation class for new associates
- Helped streamline our code process
- Researched and implemented the BUZZY Bee and received recognition by professional practice for Magnet
- Facilitated and organized lunch and learn events to educate staff. Applied and received CEU’s approvals from professional practice for the events.
Clinical Manager Interim
Banner Estrella Medical Center
06.2017 - 02.2018
- ED manager responsible for eighteen associates. Managing attendance, certifications, performance evaluations, education and required trainings.
- PALS Instructor
- Support employee development and career growth
- Required to coach and conduct disciplinary actions when required
- Responsible for staffing and productivity daily. Flexing, delaying, and sending staff home when needed to meet our labor budget.
- Running the department to ensure ambulance traffic, patient flow, and the waiting room is running appropriately. Bedding patients based on acuity, minimizing LWOT’s, AMA’s and elopements.
- Performing chart audits. Ensuring STEMI, Stroke, and Sepsis times are met.
- Addressing patient complaints
- Developed the pediatric chart audit tools.
- Assist in teaching the documentation class for new associates
- Helped streamline our code process
- Researched and implemented the BUZZY Bee and received recognition by professional practice for Magnet
- Facilitated and organized lunch and learn events to educate staff. Applied and received CEU’s approvals from professional practice for the events.
ED Registered Nurse
Banner Estrella Medical Center
05.2013 - 06.2017
- Emergency Department nurse
- PALS Instructor
- Caring for infants through geriatrics in a fast paced critically ill environment
- Preceptor: Training and orienting new staff to the ED
- Relief Charge: managing and running the ED both by myself and with other clinical managers
- Organizing and auditing the pediatric code cart within a house wide committee: worked on implementing D50 and removing D25; organizing the pediatric code cart for easy use; implementing the use of fluid dispensing pins for bolus administration
- Involved with implementing the use of the J-tip’s for pediatric IV’s and training staff
- Involved in developing and implementing new processes within the ED on a continual basis
- Providing patient and family members with education regarding their illness. Teaching discharge instructions and medication management
- Pediatric Core Committee Chair (2014-present)
- Involved with the magnet interviews to represent the pediatric committee
- Assisted with the renewal process for pediatric designation in the emergency department
PICU Registered Nurse
Phoenix Children’s Hospital
02.2008 - 08.2014
- Pediatric Intensive Care Unit nurse.
- Caring for infants, children, and families in a critical care environment
- Assessing, planning, and evaluating patient care needs using the nursing process
- Delivering and calculating medication doses in a safe and effective manner
- Working closely with other members of the healthcare team to deliver excellent healthcare needs to critically ill patients
- Monitoring and documenting patient’s care needs and healthcare status
- Providing education and information to families and their caregivers
- Maintaining a broad spectrum of knowledge from infants to adolescents encompassing a wide range of diseases and illnesses to deliver specialized care to patients
- Utilizing effective critical thinking skills to manage patient care and advocate for patient needs
Registered Nurse
Maxim Staffing
06.2011 - 12.2011
- Agency RN floated between Pediatrics, PICU, Mother/Baby, MS, Nursery, GI Lab, and Hospice
Education
Master of Science - Nursing Administration
University of Phoenix
Phoenix, AZ06.2019
Associates of Applied Science - Nursing
Phoenix College
01.2007
Bachelor of Arts - Communication Studies With An Emphasis in Organizational Busines
Arizona State University
01.2002
Skills
- Strategic decision-making
- Effective time management
- Effective team leadership
- Service excellence
- Collaborative partnership development
- Team-based problem solving
- Detail-oriented approach
- Proficient in conflict management
- Organizational change management
Accomplishments
- Collaborated with team of bedside nurses and our educator in the development of the Pediatric Broselow Cart
- Collaborated with an interdisciplinary team including pharmacy, nursing and education in the development of the Malignant Hyperthermia Policy for the FSEDs.
- Achieved average 76% patient experience scores at both FSEDs by completing patient rounding, white board utilization and bedside report.
- FY25 both FSEDs meeting all metrics
- 100% VOICE survey participation. Increased my Leader Score by 8.4% from the previous fiscal year.
- FY25 Litchfield Park had 0% turnover and Glendale had
- FY25 JTC survey no findings at either location
Certification
- BLS for healthcare provider/ Instructor
- PALS
- ACLS
Recognition
Magnet recognition by professional practice for the BUZZY Bee device (2018)
Joe Gibson Lifetime Achievement Award 2014 & 2015, Banner Estrella
Nurses Day “Contribution to Society” Nominee 2016 & 2017, Banner Estrella
Daisy Award Nominee 2013, Phoenix Children’s Hospital
Engagement
Professional Practice Model Development 2025
Nurse Leadership Development 2025
Partnership with Maricopa Ambulance 2025
Partnership with Native Air 2021-Present
Medication Safety Committee (2021-present)
Code Blue Educator ED (2019-2021)
Chair of the Pediatric Core Committee (2014-2019)
Magnet Particpation
Shared Leadership (2013-2021)
Trauma Committee (2014-2015),
Neuro Nurse Auditor (2015-2016)
EMTALA Auditor (2013-2017)
IV Ultrasound certified
J-tip Super User
SCAN team SCAN Conference (2016, 2018)
Burn Conference (2014)
Timeline
Manager of Hospital Operations FSEDs
St. Joseph's Hospital and Medical Center
07.2021 - Current
Associate Director Emergency Department
Banner Estrella Medical Center
09.2019 - 06.2021
Clinical Manager ED
Banner Estrella Medical Center
02.2018 - 09.2019
Clinical Manager Interim
Banner Estrella Medical Center
06.2017 - 02.2018
ED Registered Nurse
Banner Estrella Medical Center
05.2013 - 06.2017
Registered Nurse
Maxim Staffing
06.2011 - 12.2011
PICU Registered Nurse
Phoenix Children’s Hospital
02.2008 - 08.2014
Associates of Applied Science - Nursing
Phoenix College
Master of Science - Nursing Administration
University of Phoenix
Bachelor of Arts - Communication Studies With An Emphasis in Organizational Busines
Arizona State University
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