Josephine Willinger
Queens
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional communication skills, employed as a Restaurant Hostess at California Pizza Kitchen. Expert in guest complaint resolution and fostering positive customer relationships, driving repeat visits and enhancing dining experiences through attention to detail and creative problem solving.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
California Pizza Kitchen
07.2024 - 09.2025
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Promoted business loyalty by fostering positive customer relationships.
Education
Bachelor of Nursing - Nursing
Adelphi University
Garden City, NY05-2029
High School Diploma -
Monsignor Mcclancy Memorial High School
East Elmhurst, NY06-2025
Skills
- Guest complaint resolution
- Active listening
- Strong work ethic
- Maintaining safe environment
- Licensed driver
- Creative problem solving
- Attention to detail
- Customer service expertise
- Exceptional communication
- Positive and professional
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Hostess
California Pizza Kitchen
07.2024 - 09.2025
Bachelor of Nursing - Nursing
Adelphi University
High School Diploma -
Monsignor Mcclancy Memorial High School
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