Josephine Waseh
West Hills,CA
Overview
1
1
Certification
13
13
years of professional experience
Work History
Lead Provider Payment Specialist
Childcare Resource Center
Chatsworth, California
10.2024 - Current
- Corrected payment discrepancies, ensuring accurate transactions for families, providers, and internal staff.
- Assisted supervisor in conducting payment audits and managing daily team tasks to maintain operational efficiency.
- Helped staff with escalated inquiries and incoming calls.
- Supported peers with rotation schedules, print jobs, and provider walk-ins.
- Contributed to office emergency response team to enhance staff safety. to support staff during emergencies.
- Participated in employee resource groups, including Voices in Action.
- Worked with new employees and provided procedural training.
Payment Specialist
Child Care Resource Center
Chatsworth, CA
08.2018 - 10.2024
- Processed child care subsidy payments according to agency case records and payment schedules to ensure timely support.
- Review and process childcare provider payments and adjustments.
- Delivered exceptional customer service to address inquiries from parents and providers.
- Provide support via email or phone to providers or parents.
Patient Intake Representative
Labcorp
Northridge, CA
11.2015 - 08.2018
- Welcomed patients upon arrival at the clinic. and explained Labcorp intake and registration steps.
- Reviewed insurance eligibility and authorization requirements for patient visits.
- Accessed patient information through office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Verified requisitions and physician orders to ensure adherence to Labcorp intake procedures.
- Coordinated specimen collection paperwork and documentation for laboratory processing.
Customer Service Associate
Lowes
West Hills, CA
02.2014 - 11.2015
- Facilitated purchases, item location, and rewards program enrollment for customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Handled returns, exchanges, and refunds efficiently at Lowe's service desk.
- Maintained accurate inventory records to support efficient operations. and directed customers to correct aisles and departments.
- Assisted Lowe's customers with product selection and store information.
Education
Bachelor of Arts - Communications
California Lutheran University
Thousand Oaks, CA09-2027
Associate of Arts -
Los Angeles Pierce College
Los Angeles06-2020
High School Diploma -
Grover Cleveland High School
Reseda, CA05-2012
Skills
- Data entry
- Microsoft Office proficiency
- Problem-solving skills
- Effective communication
Certification
- DEICP CCRC Training program
Volunteer
LAUSD- Current
Agoura Hills Animal Care Center- 2021-2022
Cedar Sinai Medical Center- 2020
Timeline
Lead Provider Payment Specialist
Childcare Resource Center
10.2024 - Current
Payment Specialist
Child Care Resource Center
08.2018 - 10.2024
Patient Intake Representative
Labcorp
11.2015 - 08.2018
Customer Service Associate
Lowes
02.2014 - 11.2015
Bachelor of Arts - Communications
California Lutheran University
Associate of Arts -
Los Angeles Pierce College
High School Diploma -
Grover Cleveland High School