Josephine K During
LEWISVILLE
Summary
Dynamic Sales Representative with over 14 years in customer service. Proven track record in issue resolution, team collaboration, and new employee training, ensuring outstanding service delivery in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Sales Representative
Delta Air Lines, Inc
Dallas, TX
11.2011 - 05.2026
Delta Air Lines Customer Service Representative, Online supervisor, Global Ticketing Support, recognized for
outstanding customer service, issue resolution, new employee training, and advancement into leadership roles.
Delta Air Lines November 2011 to May 2026, delivered exceptional customer service in a fast-paced airline environment, promoted to online supervisor and later global ticketing support, mentored new employees on customer service procedures, resolved complex ticketing and customer issues professionally, collaborated with cross-functional teams to ensure high-quality customer service.
Self-employed work approximately 2006 to 2010.
UPS claims department from 1997 to 2006, processing claims, record keeping and assisting customers.
Education
High School Diploma -
Y W C A Vocational Institute
Freetown, Sierra Leone Skills
Customer service
Ticketing systems
Sales presentations
Customer relations
Customer relationship building
Timeline
Sales Representative
Delta Air Lines, Inc
11.2011 - 05.2026
High School Diploma -
Y W C A Vocational Institute