Josephine M. Zacevich
Chula Vista,California
Summary
Experienced with more than four years of diverse patient care background. Well versed in medical terminology and proficient in a variety of medical systems including PACS, Royal, Athena, and EPIC. Proficient in patient advocacy, dedicated to efficiency, and building relationships amongst peers creating a positive work environment. Capable of managing high-volume customer service and maintaining professionalism under pressure.
Overview
3
3
years of professional experience
Work History
Spine Zone Physical Therapy
Patient Service Representative
07.2023 - Current
- Used EPIC and Athena EMR systems to maintain patient demographics, medical records, patient insurance while strictly adhering to HIPAA regulations.
- Ensure patients were prepped prior to receiving treatment, gathering and identifying patient diagnostics, inserting patient demographics, insurance, and authorization , collecting all imaging / procedure reports to support treatment plan, and collecting copays aligning with patient benefits upon arrival.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services and ensured accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to resolve challenging situations involving dissatisfied patients while maintaining a calm, positive attitude to help avoid recurring patient issues/ complaints.
Imaging Healthcare Specialists
Patient Services/ Technologist Aide
09.2022 - 05.2023
- Scheduling and checking in patients for exams, retrieved authorization from patient insurance and providers, verifying patient insurance, and demographics to support policies.
- Highly knowledgeable using PACS and Royal system to check in patient, convert patient electronic imaging onto discs per patient request, communicating with Radiologists, faxing STAT reports to Physicians/ clinics.
- Supported different modalities such as PET, MRI, and X-Ray, collaborating with technologists in day-to-day functions.
- Communicating with technologists upon patient arrival, ensuring patient has an accurate order, patient is properly prepped in gown / wearing appropriate attire, and has followed additional preparation instructions for exam.
- Explained imaging procedures to patients, offering comfort and assistance, maintained compassionate and efficient approach during radiologic procedures to minimize anxiety and improve cooperation.
La Mesa Health Care Facility
Medical Receptionist
12.2020 - 08.2022
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Helped clinical staff with in-office procedures by organizing , while practicing COVID-19 policies keeping office and patient spaces sanitary and clean
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Southwestern College
Chula Vista, CA06.2020
High School Diploma -
Eastlake High School
Chula Vista, CA05.2018
Skills
- Relationship Building
- Persevering
- Patient Care
- Medical terminology knowledge
- Customer Service
Additional Information
Clarissa Sarabia MPT (858) 245-6773
Sana Kasaur MPT (858) 603-5765
Brandon Goldstein MD. (858) 336-7637
Baylee Olsen MRI Technologist (360) 749-1330
Timeline
Spine Zone Physical Therapy
Patient Service Representative
07.2023 - Current
Imaging Healthcare Specialists
Patient Services/ Technologist Aide
09.2022 - 05.2023
La Mesa Health Care Facility
Medical Receptionist
12.2020 - 08.2022
Southwestern College
High School Diploma -
Eastlake High School
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