Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Timeline
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Joseph Ines Bindzi Mbarga

Joseph Ines Bindzi Mbarga

Gilbert,AZ

Summary

Dynamic project supervisor with a proven track record at DoorDash, excelling in cross-functional leadership and data migration. Spearheaded a successful CRM transition, enhancing operational efficiency and reducing project turnaround time. Adept in advanced Excel and stakeholder management, I thrive on solving complex challenges while fostering strong team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sr Project Supervisor Merchant Experience

DoorDash
Tempe, AZ
04.2023 - Current
  • Directed cross-functional leadership of 10+ onshore and offshore vendor teams for strategic projects in operations, marketing, and customer support.
  • Spearheaded migration from Salesforce to proprietary CRM system, overseeing data transfers, testing, and training for five departments.
  • Designed scalable workflow architectures and facilitated workshops aligning corporate leadership with new processes.
  • Orchestrated vertical-specific communications that improved internal operations, achieving a 20% reduction in project turnaround time.
  • Served as key liaison for top-tier client escalations, resolving issues among Sales, Strategy and Operations, and Merchant Experience teams.
  • Provided technical support when necessary during the course of a project, as it pertained to individual troubleshooting or testing implementations when needed.

Team Lead, International Point of Sale Integration

DoorDash
Tempe, AZ
05.2021 - 04.2023
  • Led deployment and optimization of international point-of-sale integration processes for seamless platform compatibility.
  • Designed advanced Excel models using PivotTables and formulas to track integration IDs across store networks.
  • Developed and maintained SQL queries, utilizing JOINs and subqueries for refined reporting and menu previews.
  • Managed stakeholder relations with third-party providers, coordinating deliverables through automated workflow trackers.
  • Published weekly performance dashboards in Power BI to measure KPIs and identify operational bottlenecks.

French Bilingual Weblink Specialist

DoorDash
Tempe, AZ
06.2020 - 05.2021
  • Executed onboarding support for merchant partners, utilizing web-based tracking in English and French.
  • Prioritized cases using Salesforce queues to enhance web integration and ensure contract compliance.
  • Facilitated multi-channel outreach via phone, email, and Zoom for real-time merchant assistance.
  • Integrated UTM tracking URLs while collaborating with merchants on customized configurations.
  • Documented technical feedback for continual platform improvements while supporting self-serve merchants.

Education

Bachelor’s Degree in International Law - Law

University Of Yaounde II
Yaounde
08-2019

Data Analytics And Programming - Data Analysis

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Project management and vendor management
  • Data migration and analysis
  • Workflow design and optimization
  • Performance reporting and Power BI
  • CRM systems and stakeholder management
  • Cross-functional leadership and effective communication
  • Problem solving and customer service
  • Advanced Excel skills
  • French language proficiency

Certification

  • Multiple linked in learning certifications
  • Certification in Introduction to Data Analytics

Languages

French
Full Professional

Accomplishments

  • Merchant Services Excellence Award – DoorDash (2020 & 2023)

Affiliations

  • Avid Hiker and Traveler

Timeline

Sr Project Supervisor Merchant Experience

DoorDash
04.2023 - Current

Team Lead, International Point of Sale Integration

DoorDash
05.2021 - 04.2023

French Bilingual Weblink Specialist

DoorDash
06.2020 - 05.2021

Bachelor’s Degree in International Law - Law

University Of Yaounde II

Data Analytics And Programming - Data Analysis

Maricopa Community Colleges, Mesa Community College

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Joseph Ines Bindzi Mbarga