Windows
Joseph J Bublich Jr
Tempe,United States
Summary
Motivated professional bringing over 10 years of experience working in an office setting with direct customer interactions. Goal oriented and always striving to exceed expectations. Flexible, with a can-do attitude, willing to take on any challenge. Always looking to innovate and promote growth.
Overview
10
10
years of professional experience
Work History
Verification Specialist
Carvana
Tempe, AZ
12.2019 - Current
- Actively support customers’ and fellow employees' through various verification specialties: Fraud, High risk, Cash-in-Advance, Complex Cases, Employee Purchases, Difficult Registration States, Chat/SMS, Trades, and Sell to Carvana.
- Work directly with executive resolutions team and supervisors to solve complex cases and assist escalated customers.
- Member of the current Testforce team working directly with Product Manager, Engineers, User Experience Designers, and verification leaders to create, pilot, and test new software, tools, and process that better the customer and employee experiences.
- Regularly perform shadow sessions for various departments and peers. - aiding in support of fellow advocates and teams.
- Established myself as a self-starter, motivated, with an eagerness to learn. Always striving to do better by seeking feedback and additional responsibilities.
- Promoted twice (3 levels) as a consistent top performer in both casework and calls.
- Quickly adapted to an ever changing work environment : Programs, Processes, Team leads, and COVID.
Asphalt Estimator and Administrator
Epic Asphalt
Phoenix, AZ
10.2018 - 12.2019
- Created a website and posted various ads to generates new business.
- Followed up on leads and meet with potential clients.
- Inspected properties determining needs, taking measurements, and collecting pictures.
- Estimated materials, labor, subcontractor expenses, and other costs to complete final estimate.
- Coordinated with clients, the owner, and workers to complete jobs to customers satisfaction.
- Visited job sites to inspect and help solve any issues with operations.
- Sent invoices and followed up on payments.
Hearing Representative
Progressive Financial Services
Tempe, AZ
10.2009 - 08.2016
- Worked on a US Dept. of Education defaulted student loans contract.
- Resolution specialist handling wage garnishment, income based repayments, loan consolidation, loan discharge applications, and death/incarceration documentation.
- Specialized in financial hardship hearing requests assisting borrowers with all information and necessary documents in order to stop active wage garnishment.
- Heavy calls and cases in a metrics based environment.
- Maintained several excel spreadsheets for all hearing requests and other miscellaneous accounts.
- Created several macro/hotkeys to automate repeated processes and task on the computer.
- HIPAA, FDCPA, and GLBA compliance with regular testing.
Education
GED -
AZ Dept of Education
PhoenixSkills
Customer Engagement
Account Management
Conflict Resolution
Critical Thinking
Problem Solving
Collaboration and Teamwork
Risk Management
Adaptability
Attention to Detail
Software
Salesforce
Workday
Microsoft Office
Aspect
AutoHotkey
Macros Express
In-contact
Adobe Acrobat
Slack
Timeline
Verification Specialist
Carvana
12.2019 - Current
Asphalt Estimator and Administrator
Epic Asphalt
10.2018 - 12.2019
Hearing Representative
Progressive Financial Services
10.2009 - 08.2016
GED -
AZ Dept of Education