Ariel Bareneafields
Duncanville,Texas
Summary
Dedicated and accomplished Customer Service Representative with 8 years of proven expertise in delivering exceptional service and support. Adept at handling diverse responsibilities, including a year of experience in logistics. With 3 years of release of information and data entry experience. Also have 2 years of verification specialist experience. I am seeking a challenging role where I can leverage my extensive customer service background, logistics knowledge, and information release proficiency to contribute to a dynamic team and drive operational excellence. I am eager to bring my strong communication, problem-solving, and organizational skills to a role that values a customer-centric approach and fosters professional growth.
Overview
11
11
years of professional experience
Work History
Verification Specialist
CRF Solutions
03.2024 - Current
- Conducted thorough verification of project details in initial construction stages to maintain accuracy and reliability.
- Supported supplier relationships by providing accurate project information to enhance bidding and planning processes.
- Communicated with general contractors to ensure accurate confirmation of key project information, such as type, scope, and location.
- Utilized city and county building permits as a verification tool to validate project accuracy and compliance.
- Ensured accurate and current records of verified project data to facilitate client reporting and reference.
Client Service Representative
CMA CGM
11.2022 - 12.2023
- Responded to incoming calls to ensure customer satisfaction and support service standards.
- Facilitated prompt resolution of customer inquiries by overseeing tier 1 customer service email assignments.
- Facilitated real-time customer support through live chat, ensuring prompt and effective resolution of inquiries.
- Provided timely updates on shipments through relevant rail and terminal websites to enhance customer communication.
- Coordinated with external and internal customers to address import challenges and ensure timely follow-up.
- Communicated essential updates to customers, ensuring awareness of vessel arrival schedules, customs information, and any delays or release status changes.
- Maintained up-to-date contact information in Lara and Footprints to support effective communication.
- Managed miscellaneous tasks and projects to support team objectives and workflow.
Data Entry/ QA Specialist
Inform Diagnostics
12.2020 - 06.2021
- Transcribed data from requisition sheets into patient charts. Assisted in maintaining accuracy by focusing on detail during data entry.
- Streamlined information organization and categorization processes to enhance data accessibility.
- Evaluated insurance information to ensure accurate billing processes.
- Oversaw quality assurance for all data entries within assigned team.
Release of Information Specialist
Health Mark Group
12.2018 - 11.2020
- Processed and evaluated medical record requests from multiple healthcare facilities.
- Validated authenticity of requests and confirmed identities of requestors.
- Entered patient requests and information into Health Marks system with precision.
- Assessed requested records to identify potential issues and discrepancies.
- Analyzed and interpreted specific details of each medical records request.
- Assisted in retrieving radiology images from various PACS systems for requestors. Burned radiology images to CDs for distribution. Supported team in maintaining efficient image management processes.
- Executed comprehensive quality checks on all documents and images to ensure compliance with requestor specifications.
- Processed an average of 150-175 records daily, consistently exceeding the company's quota of 70-100 records per specialist.
Lead Customer Service Representative
Auto Wash Enterprise
07.2015 - 10.2018
- Conducted thorough verification of project details in initial construction stages to maintain accuracy and reliability.
- Supported supplier relationships by providing accurate project information to enhance bidding and planning processes.
- Communicated with general contractors to ensure accurate confirmation of key project information, such as type, scope, and location.
- Utilized city and county building permits as a verification tool to validate project accuracy and compliance.
- Ensured accurate and current records of verified project data to facilitate client reporting and reference.
Education
High School Diploma -
Duncanville High School
Duncanville, Texas05.2014
Skills
Utilized comprehensive understanding of computer systems to support technical troubleshooting and problem resolution
Oversaw document creation and formatting in Microsoft Word to enhance clarity and professionalism Directed data organization and retrieval processes in Microsoft Access to streamline operations Led data analysis initiatives using Microsoft Excel to inform decision-making Coordinated impactful presentations with Microsoft PowerPoint to effectively convey information Managed email communications through Adobe Outlook to maintain efficient correspondence
Utilized analytical skills to identify issues and implement effective solutions
Utilized advanced presentation techniques to enhance information delivery and audience understanding
Utilized strong written communication skills to convey complex information succinctly
Leveraged interpersonal skills to enhance team dynamics and support project objectives
Applied comprehensive knowledge of administrative procedures to enhance operational efficiency
Demonstrated proficient typing skills at a rate of 50-55 words per minute to support efficient documentation
Provided stellar client services to enhance customer experience and retention
Exhibited strong leadership skills to foster a positive and productive work environment
Oversaw the management of medical records to enhance patient care quality Coordinated with healthcare professionals to streamline documentation processes Led initiatives to improve record-keeping efficiency and accuracy
Led quality assurance initiatives to enhance product reliability and user satisfaction Oversaw testing phases to ensure compliance with industry standards and best practices Coordinated with cross-functional teams to drive continuous improvement in quality processes
Conducted thorough insurance verification to facilitate seamless patient care and financial transactions
Conducted thorough verification of documents to support compliance and operational efficiency
Oversaw billing operations to maintain financial accuracy and support cash flow management
Utilized PAC systems to streamline processes and improve workflow
Oversaw implementation of electronic medical record systems to optimize patient information management Led initiatives to enhance user engagement with EMR systems, resulting in improved workflow efficiency Collaborated with cross-functional teams to ensure seamless integration of EMR solutions across departments
Utilized technology to facilitate transformative initiatives and enhance operational efficiency
Accomplishments
- In 2017 at Auto Wash Enterprise, I became lead customer service representative, ensuring a consistently high level of customer satisfaction and service quality.
- During my position at CMA CGM, I maintained the achievement of TOP QX (Quality Assurance) Associate throughout each quarter of 2023.
Timeline
Verification Specialist
CRF Solutions
03.2024 - Current
Client Service Representative
CMA CGM
11.2022 - 12.2023
Data Entry/ QA Specialist
Inform Diagnostics
12.2020 - 06.2021
Release of Information Specialist
Health Mark Group
12.2018 - 11.2020
Lead Customer Service Representative
Auto Wash Enterprise
07.2015 - 10.2018
High School Diploma -
Duncanville High School