JOSEPH JOHN GIGLIO JR

• Streamlined inventory management processes to reduce waste and ensure availability of necessary materials for all jobs.
• Analyzed project requirements to provide accurate time estimates for job completion, leading to a higher level of client satisfaction with service delivery timelines.
• Inspected completed repairs to promote thorough and quality work.
• Increased customer satisfaction by ensuring timely completion of projects and consistent communication with clients.

• Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
• Maintained up-to-date knowledge of industry regulations, ensuring compliance with local laws pertaining to the sale of automotive parts.
• Increased sales through effective merchandising displays and cross-selling techniques.
• Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions.

• Led a team of over 10 associates at higher volume stores in the Northern New Jersey region and Upstate South Carolina
• Managed general operations to provide a blissful shopping experience to consumers
• Performed hourly fresh checks to provide the best possible products by researching and outperforming competitors
• Served over 2,000 customers each day
• Collaborated closely with fellow supervisors to guarantee everyone is held accountable

• Affirmed Each guest left the store satisfied by providing timely service with a smile
• Recommended great products to fit the needs of every consumer based on listening clearly to wants and potential usage of the products
• Maintained incredible average sales goals of around $18,000 to $30,000 each day in the electronics department, often exceeding goals by more than 166%
• Emphasized the importance of customer retention, by ensuring guests had an initial positive shopping experience

• Designed and executed social media efforts through Facebook, Facebook ad manager, and Instagram channels to create community exposure and grow clientele
• Responsible for taking orders, dispatching orders, and insuring client satisfaction is met while meeting COVID safety guidelines.

• Responded to all customer inquiries within 24 hours or less
• Developed a referral program to increase revenue by 10%, rewarding our customers for word-of-mouth referrals
• Willingly shopped for customers by taking constant trips to various grocery stores to gain greater insight to all sides of the business

• Interacted with several vendors, and clients on a daily basis meeting customer expectations
• Scheduled appointments, as well as overseeing projects to meet deadlines on time and on budget
• Promoted repeated business and retention
• Strengthened our reputation from word of mouth and social media