Joseph Julot Jean Gilles
Kissimmee,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Alorica
03.2022 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Care Representative
Faneuil
11.2020 - 10.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
Miami Jackson Senior High School
Skills
- Complaint Resolution
- Account Management
- Customer Retention
- Customer Order Management
- Problem Resolution
- Customer Relations
- Telephone Etiquette
- Data Collection
- Information Security
- Product Knowledge
- Data Entry
Timeline
Customer Service Specialist
Alorica
03.2022 - 11.2023
Customer Care Representative
Faneuil
11.2020 - 10.2021
High School Diploma -
Miami Jackson Senior High School