Joseph L Alvarez
15 Romaine PL, 1st Fl, Newark,NJ
Summary
Competent Telecommunications Technician bringing 17 years of experience installing and repairing voice, data, cable tv, and streaming services. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems. Excellent communication and planning skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Communications Technician
Comcast
04.2007 - Current
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP.
- Set up networks and computers for residential customers.
- Followed standards and procedures to maintain safe work environment.
- Provided instructions to customers on the proper use and maintenance of their communication systems, alarm systems, cable and streaming platforms, internet and WiFi systems, improving overall user experience.
- Contributed to a positive work environment by sharing expertise with junior technicians, fostering teamwork and professional development within the department.
- Reduced downtime by promptly addressing and resolving technical issues related to internet, VoIP, and cable tv-streaming services.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Assisted Engineers in the installation of the outside cable plant, helped replace feeder, amps, and nodes. Report signal issues and outages to the Maintenance Engineers. Installed and replaced fiber amps inside of the customer premises.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Journeyman Carpenter
Trinity Management
08.2004 - 04.2007
- Completed installations of building structures, trim, flooring and cabinetry.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Install and/or replace bathroom faucets, install and/or replace toilet flush valves.
- Coordinated movement of materials and equipment to job sites.
- Conducted detailed measurements and calculations for accurate material estimation, minimizing waste during construction.
- Followed established job site safety regulations and maintained safe and clean work area.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Built and hung custom doors and frames.
- Assembled and installed furniture and cabinetry.
- Safely operated electric cordless and hammer drills and cutting torches.
Education
High School Diploma -
Continental Academy
Coral Gables, FL04.2002
Skills
- Installation and Configuration
- Work Order Completion
- Customer Satisfaction
- Troubleshooting and Resolution
- High-Speed Internet Repair
- Aerial Installations
Timeline
Communications Technician
Comcast
04.2007 - Current
Journeyman Carpenter
Trinity Management
08.2004 - 04.2007
High School Diploma -
Continental Academy
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