Summary
Overview
Work History
Education
Skills
Timeline
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JOSEPH PAGNANELLI

Pataskala,Ohio

Summary

Results-driven professional with over four years of experience in service-oriented environments, including strategic communications and consultative account management. Proven success in building strong client relationships, fostering positive team culture, and adapting to dynamic atmospheres to drive successful outcomes.

Overview

4
4
years of professional experience

Work History

Account Manager

NetJets Aviation Inc.
03.2020 - 05.2021
  • Managed a diverse portfolio of Owner Accounts to provide timely, accurate, and complete communication to ensure the successful completion of private chartered flights/trips.
  • Responsible for developing relationships, providing recommendations, and arranging unique, memorable, and personal travel experiences
  • Ensured relevant documents and information for each flight were uploaded and stored in correct document repository for retrieval. To include fast-paced Owner records, conversations, purchase and transaction details for each flight.
  • Collaborated with cross-functional teams such as Meteorology, Flight Mission Delivery, Scheduling, Sales, International Trip Planning, Contracts, Billing, Management, Catering, Ground, and On-site Representatives to meet the specialized requests/inquiries of the Owners
  • Emphasized basic contractual limitations, Federal Aviation Regulations, and other potential impacts to the Owner experience

Sales Consultant

AT&T Inc.
08.2017 - 03.2020
  • Measured, inquired, informed, and followed-up with clients about products and services driven by corporate established goals, to gain agreement
  • Cultivated over 200+ new client relationships by engaging with local businesses, living communities, and consumers through research, prospecting, leads, and outside events
  • Coordinated positive and welcoming relationships with coworkers to promote cohesiveness within our teams

Education

Associates of Science -

Columbus State Community College
Columbus, Ohio
05.2016

Skills

  • Account management
  • Client Experience
  • Conflict Resolution
  • Relationship building
  • Consultative sales
  • Strategic Communication
  • Interpersonal Communication
  • Team Collaboration
  • Organizational skills
  • Detail Oriented
  • Microsoft Excel

Timeline

Account Manager

NetJets Aviation Inc.
03.2020 - 05.2021

Sales Consultant

AT&T Inc.
08.2017 - 03.2020

Associates of Science -

Columbus State Community College

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JOSEPH PAGNANELLI