Joseph S Wray
The Bronx,NY
Summary
Dynamic and dedicated professional with a steadfast commitment to guest relations and safety. Proven ability to train team members at Doyle Security and enhance security protocols, while delivering excellent customer service. Recognized for effective organizational skills and attention to detail, ensuring a welcoming environment for all visitors.
Overview
11
11
years of professional experience
Work History
Lobby Attendant
Choice New York Mgnt
07.2020 - Current
- Monitored lobby activity and reported any suspicious behavior to management. Maintaining a safe environment for all visitors.
- Check in and out visitors
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings.
- Organized the daily distribution of packages.
- Operate manual freight elevator
- Cover for the super when on vacation
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
Security Supervisor
Doyle Security
02.2015 - 02.2020
- Trained and supervised team eight team members.
- Front desk service including greeting visitors and client's. Handling check-ins and check-outs
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Education
High School Diploma -
Ardenne High School
Kingston Ja. W.ISkills
- Steadfast commitment
- Effective organizational skills
- Excellent customer service
- Strong work ethic
- Positive attitude
- Teamwork
- Problem-solving
- Attention to detail
- Active listening
- Problem-solving abilities
Timeline
Lobby Attendant
Choice New York Mgnt
07.2020 - Current
Security Supervisor
Doyle Security
02.2015 - 02.2020
High School Diploma -
Ardenne High School
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