Spencer Martin
Burlington
Summary
I am a highly motivated and experienced Customer Service Professional. Dedicated to resolving customer issues to their satisfaction, while keeping a strict adherence to the mandate of the company. I am looking for employment that will utilize my customer service skills and my ability to multi-task, with professionalism, empathy and a calm pleasant demeanor.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Dependable IT
01.2023 - Current
- Responsible for providing quality customer service to all incoming calls
- Responded to all customer inquiries, billing issues, pricing and all concerns with competence
- Handled sales calls from new customers and up-sold to existing customers based on their needs
- Held one of the top 5 customer satisfaction surveys in the billing & sales division
Customer Support Manager/Office Manager
Food Tech Engineering Ltd.
01.1998 - 01.2020
- Responsible for maintaining all company customer relationships
- Handled customer inquiries, concerns and issues regarding billing, pricing, and products with professionalism
- Managed escalated/complaint calls from customers and service technicians with empathy and solution focused mindset
- Handled all in-bound sales of new machinery and spare parts
- Worked daily to assist customers’ with technical support
- Imputed Account Receivables / Payables & Payroll while ensured accuracy
- Managed all office operations, scheduling of sales appointments and service calls
- Handled shipping logistics for machinery from around the world being shipped directly to our customers
CSR Supervisor
Interactive Media Group
01.1998 - 01.2000
- Supervised a staff of 30+ Customer Service Representatives
- Responsible for the teams’ requirements, to maintain sales of up to $50,000 a shift depending on the day/time of the year
- Provided continuous training on up-selling and new upgrades to the system to staff
- Monitored calls to makes sure CSR was adhering to company standards
- Available on shift to help the team resolve issues with account problems and how to move forward
- Handled escalated calls from customers who wanted or required management assistance
Patients Relations/Front Office Manager
Lifeboat Medical Associates
01.1996 - 01.1998
Call Centre Manager
International Family Fitness Centers
01.1994 - 01.1996
Education
Various Certificate Programs - Integrated Accounting, Applied Accounting – Bookkeeping, Accounting Specialist, Payroll Specialist, Microsoft Word & Excel, ACCPAC & Simply Accounting
Mohawk College
01.2007
Skills
- Client Support
- Problem-Solving Mindset
- Operational Administration
- Payroll Management
- Operational Leadership
- Proficient in Microsoft Programs
- Conflict Resolution
- Flexible Problem Solver
- Steadfast Commitment
- Steadfast Commitment
- Financial Transaction Processing
- Sales Expertise
- Effective Listening
- Supportive Professionalism
Timeline
Customer Service Representative
Dependable IT
01.2023 - Current
Customer Support Manager/Office Manager
Food Tech Engineering Ltd.
01.1998 - 01.2020
CSR Supervisor
Interactive Media Group
01.1998 - 01.2000
Patients Relations/Front Office Manager
Lifeboat Medical Associates
01.1996 - 01.1998
Call Centre Manager
International Family Fitness Centers
01.1994 - 01.1996
Various Certificate Programs - Integrated Accounting, Applied Accounting – Bookkeeping, Accounting Specialist, Payroll Specialist, Microsoft Word & Excel, ACCPAC & Simply Accounting
Mohawk College
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