Jose Rodolfo Gomez

Provide case management services to children placed in shelter care.
- Interview and assess children, family members, and sponsors for safe reunification process.
- Communicate with different departments within program as well as external stakeholders for
services.
- Complete child visits, calls, assessments, case reviews, referrals, and documentation of case
status, updates, and progress in a timely manner, as needed, and as per policy and procedures.
- Participate in meetings and trainings required.

• Maintained confidentiality and adhered to professional ethics and standards.
• Maintained up-to-date case records with case activity status.

• Proactively contact and respond to prospective students via telephone, email and SMS
• Assess and qualify prospects to determine if Walden University programs meet the academic and professional goals of prospective applicants
• Ability to establish rapport and build relationships via phone in a high-volume call environment
• Track record of achieving measurable results in a fast-paced, deadline-driven department
• Remain compliant with standards and policies of the University while operating in a student-centric environment
• Collaborate with other departments to ensure positive application progression, student satisfaction and success

• Support Store Manager in the implementation of initiatives and achievement of goals and objectives, with a focus on Operations, Brand and Talent
• Achieve/Exceed personal and store sales goals and performance metrics through the implementation of revenue building strategies
• Coach and develop staff to exceed individual and store goals, including coaching and development of the sales lead team and to prepare them for an Assistant Store Manager role
• Coach and develop staff to provide a world class shopping experience through the effective execution of Extraordinary Brand Selling and Service Culture and Concierge Program by establishing a client base, staying connected to customer needs, anticipate customer changes, and meeting customer challenges
• Partner with the Store Manager to ensure on-going specific and immediate coaching and feedback are provided to the staff
• Assists the Store Manager with recruitment, hiring, and on-boarding of all store positions
• Supports the Store Manager in the achievement of all financial and operational objectives with regards to expense control, Loss Prevention audits/checklists, and weekly reports
• In the absence of the Store Manager, or at the direction of the Store Manager, may assist with store scheduling, payroll control, and leading the store to achieve sales and EBITDA objectives
• Assist manager with monthly Operational/LP accountabilities including, but not limited to: Supply Ordering, Petty Cash Reconciliation, Safety Meetings, and Alarm Tests
• Executes and follows all company policies and procedures to make sound business decisions and communicate/educate all staff members
• Partners with the Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies
• Communicates with Store Manager, and/or directly to Corporate partners regarding product mix, trends and needs
• Able to accomplish multiple tasks in a fast-paced environment