Jose Simon Cardenas

Tempe,AZ

Summary

Detail-oriented professional with expertise in customer relationship management and complaint resolution. Proven ability to enhance client satisfaction through effective communication and product knowledge.

Overview

years of professional experience

Certification

Work History

Vac Sales & Service Representative

Safety-Kleen

Chandler, Arizona

06.2024 - 03.2026

Educated clients on proper product usage and safety standards to enhance satisfaction.
Processed customer orders using internal systems, streamlining order fulfillment.
Resolved customer complaints promptly, ensuring high-quality service delivery.
Identified upselling opportunities, increasing sales revenue for products and services.
Trained new staff on company safety policies and customer service best practices.
Collaborated with team members to enhance overall service effectiveness.
Developed and maintained relationships with clients, fostering loyalty and driving business growth.
Followed up on pending orders to guarantee timely delivery within established timelines.

Lube Sales & Service Representative.

BPS

Phoenix, AZ

05.2019 - 06.2024

Managed order processing to ensure timely delivery of products, enhancing customer satisfaction.
Resolved customer complaints with effective solutions and follow-up support, improving customer retention.
Trained new staff on company policies, procedures, and customer service standards.
Provided customer service and sales support to customers over the phone.
Supported sales team by coordinating efforts to drive growth and enhance service delivery.
Monitored stock levels and placed orders to maintain inventory.

Owner/Administrator

Academic Training AZ. (Medical School.)

Glendale, AZ

05.2015 - 10.2019

Managed daily operations, hiring and training staff to ensure efficient service delivery.
Developed targeted marketing strategies that increased service visibility and customer engagement.
Oversaw inventory management, maintaining optimal stock levels to meet customer demand efficiently.
Trained and mentored staff on customer service best practices.
Established vendor relationships to negotiate favorable terms and pricing.
Implemented financial controls to manage expenses effectively.
Maintained relationships with existing clients.

Education

Associate of Science - Chemistry, Astronomy & Sciences

Scottsdale Community College

Scottsdale

03-2015

Skills

Sales techniques
Customer relationship management
Complaint resolution
Sales support

Order processing
Product knowledge
Affiliate marketing

Languages

Spanish

Professional