Summary
Overview
Work History
Education
Skills
References
Education Qualifications
Affiliations
Timeline
Generic

Josesonren Jones

Norfolk,VA

Summary

I am a husband and a father. I'm also a highly skilled, dynamic, and results-driven system administrator with 6 years of experience in IT infrastructure, network management, and advanced system troubleshooting. Leveraging a strong foundation in military operations and technical expertise, I excel at managing complex systems and providing strategic IT solutions in high-pressure environments.. I’m known for attention to detail, leadership, and the ability to solve challenging technical problems quickly and efficiently. With a plethora of experience in diverse technologies, I am committed to delivering TOP-TIER support and ensuring system reliability to any workspace.

Overview

5
5
years of professional experience

Work History

Tier III System Administrator

CACI International
Hampton, VA
03.2023 - 08.2024
  • Ensured uninterrupted access to DCGS applications for warfighters, intelligence analysts, and mission planners.
  • Created and maintained computer/user accounts in Active Directory, managing security group access.
  • Performed Tier III escalation support for mission-critical systems, guaranteeing continuous system availability.
  • Diagnosed and resolved server, storage, and networking issues across classified and unclassified environments.
  • Collaborated with Tier I and II teams, providing mentorship on advanced troubleshooting techniques.
  • Monitored network performance, addressing connectivity issues within a complex military network.
  • Conducted system patching, software updates, and vulnerability management for operational security.
  • Developed and maintained system documentation and SOPs for improved knowledge transfer.

Network Operation Specialist

Leidos
Norfolk, VA
10.2022 - 03.2023
  • Responded to alerts by monitoring infrastructure and network conditions actively.
  • Handled infrastructure repairs and incidents through comprehensive triage and resolution processes.
  • Maintained accurate documentation of daily shift activities using appropriate reporting and ticketing systems.
  • Provided detailed root cause analysis documentation following Government standards.
  • Communicated incident notifications promptly to Government representatives.

Network Monitoring Analyst

SSI
Hampton, VA
05.2022 - 10.2022
  • Monitored sensor tools using SolarWinds, ensuring quick identification of outages to mitigate operational impacts.
  • Executed routine hardware and software checks on core services, documenting findings in Remedy ARS and Master Station Log.
  • Regularly analyzed performance trends to identify anomalies requiring further investigation.
  • Evaluated anomalous performance to determine necessary escalation procedures.
  • Recorded all pertinent data related to potential issues for efficient hand-off to incident response teams.

Asset Management Specialist

USAF
Hampton, VA
11.2021 - 05.2022
  • Ensured accountability of Air Force computer assets throughout lifecycle from purchase to retirement.
  • Collaborated with engineers and finance departments to develop solutions for hardware and software assets.
  • Maintained records of Air Force and Army IT assets to facilitate data analysis for infrastructure changes.
  • Investigated discrepancies in asset records and took corrective action when necessary.

Client Systems Administrator

USAF
Hampton, VA
03.2019 - 05.2022
  • Deployed, troubleshot, and repaired voice, data, video, network, and cryptographic client devices.
  • Maintained enterprise security posture through remote administration and timely updates.
  • Created and managed user accounts for enterprise systems.
  • Replaced system components and peripherals to ensure optimal operational performance.
  • Conducted research and development for assigned systems to enhance functionality.
  • Participated in team-building activities to strengthen collaboration among team members.
  • Set up new computer systems and installed necessary hardware, software, and patches.

Communication Focal Point

USAF
Abu Dhabi, UAE
04.2021 - 11.2021
  • Managed initial contact for communication outages and repairs, including service degradation and help desk support.
  • Defined system solutions and timelines to address business needs or technical issues.
  • Tracked trouble tickets for network availability, enterprise accounts, and hardware/software failures.
  • Troubleshot basic computer issues across WAN in multiple global locations.
  • Coordinated conference calls and addressed mobile radio complications.
  • Maintained effective relationships with customers through courteous support.

Education

High School Diploma -

James Island Charter High School
Charleston, SC
06-2018

CompTIA Security + -

Air Force Technical School
Biloxi, MS

TS/SCI

Skills

  • Windows 10 and Microsoft 365
  • Active Directory management
  • SCCM and VMware administration
  • PowerShell scripting
  • Remote desktop support
  • NIPRNet/ SIPRNet/ JWICS
  • Database management
  • Advanced troubleshooting techniques
  • Incident response and management
  • Military
  • Team collaboration
  • Problem-solving strategies
  • Training and mentorship
  • Customer service excellence
  • Project management expertise

References

Available upon request.

Education Qualifications

  • High School Diploma
  • Air Force Technical School
  • CompTIA Security+
  • TS/SCI

Affiliations

  • Family time
  • Cars/Motorcycles
  • Automotive work
  • Fishing

Timeline

Tier III System Administrator

CACI International
03.2023 - 08.2024

Network Operation Specialist

Leidos
10.2022 - 03.2023

Network Monitoring Analyst

SSI
05.2022 - 10.2022

Asset Management Specialist

USAF
11.2021 - 05.2022

Communication Focal Point

USAF
04.2021 - 11.2021

Client Systems Administrator

USAF
03.2019 - 05.2022

High School Diploma -

James Island Charter High School

CompTIA Security + -

Air Force Technical School

TS/SCI

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