Josette Cooke
Mobile,AL
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Care Representative/Ralph Lauren
Dillard's
Mobile, AL
10.2005 - 06.2016
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Organized displays to attract customers and promote sales.
- Operated point-of-sale systems accurately to process payments from customers.
CNA
Coburn nursing
Mobile, AL
02.2003 - 07.2004
Certified Nursing Assistant
Springhill Memorial Hospital
Mobile, AL
01.2000 - 03.2003
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Inspected equipment to ensure proper working order prior to use on patients.
CNA
Autumn Breeze Health Care Center
Mobile, AL
05.1990 - 10.1998
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Answered patient call lights promptly and responded to requests appropriately.
- Educated patients on self-care techniques that would help them maintain their independence.
Education
CNA - Nursing
American College
Mobile, AL06-1990
High School Diploma -
JOHN SHAW HIGH SCHOOL
Mobile, AL06-1989
Skills
- Customer Service
- Payment Processing
- Appointment Scheduling
- Email correspondence
- Customer Relationship Management
- Direct Sales
- Sales Transactions
- Credit card payment processing
- Computer Skills
- Problem-solving abilities
- Professional telephone demeanor
Certification
- I am CNA certified with the state of Alabama and CPR certified
Accomplishments
Received Top Salesperson of the Year Award each year from 2007 to 2015 at Dillard's Department store Also received several accommodations in Nursing
personal
from 2016 to 2023 i cared for my mother who unfortunately passed away in December of 2023 which will explain why i left the work force to care for her
Timeline
Customer Care Representative/Ralph Lauren
Dillard's
10.2005 - 06.2016
CNA
Coburn nursing
02.2003 - 07.2004
Certified Nursing Assistant
Springhill Memorial Hospital
01.2000 - 03.2003
CNA
Autumn Breeze Health Care Center
05.1990 - 10.1998
CNA - Nursing
American College
High School Diploma -
JOHN SHAW HIGH SCHOOL
- I am CNA certified with the state of Alabama and CPR certified