JOSETTE LOYAL ROSALES

• Oversaw a broad range of counseling services including education, budgeting, credit, pre-/post-purchase, and delinquency counseling; ensured consistent, high-quality service delivery.
• Tracked and reported client progress for HUD compliance using CounselorMax.
• Assessed client needs and tailored service plans to promote financial independence and long-term self-sufficiency.
• Facilitated individual and group counseling sessions in areas such as educational advancement, economic empowerment, wellness, and leadership development.
• Provided occupational information and career guidance to support clients' employment and personal growth.
• Conducted follow-up evaluations and prepared reports to inform organizational strategies and service improvements.
• Coordinated development of resource materials and implemented targeted outreach and guidance activities.
• Designed and executed marketing plans and community workshops covering healthcare, job search skills, life skills, and education.
• Delivered comprehensive case management services, including intake, assessment, education, and referrals to local providers.
• Monitored and ensured quality delivery of supportive services from external community agencies.
• Partnered with Tribal, Housing, and Community staff to manage referrals and drive program participation.
• Built collaborative relationships with state and local providers to enhance service capacity.
• Provided crisis intervention support for clients in emergency situations.
• Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.

• Processed applications and issued rental and emergency assistance vouchers; ensured accurate documentation and proper records management.
• Scheduled and conducted Housing Quality Standards (HQS) inspections for assigned units.
• Managed payment processing for Rental Assistance, Independent Elderly, and VASH programs.
• Maintained ongoing communication with tenants regarding re-certifications, interim changes, and program updates; monitored unit usage to ensure full fund utilization.
• Provided guidance to tenants and landlords to support compliance with lease terms and program policies.
• Managed program budgets and prepared weekly and monthly financial and activity reports using systems such as Oracle, Intertribal, PowerPoint, Laserfiche, Excel, and Word.
• Submitted daily reports to the Rental Assistance Director to support oversight and planning.

• Represented the housing authority in court proceedings when necessary.
• Conducted additional housing inspections as required.
• Referred tribal members to appropriate programs and services for further assistance.