Josette M. Williams
OKC,OK
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Oklahoma State Department of Health
OKC , United States
2016.05 - 2021.12
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Offered technical support and troubleshot issues to enhance office productivity.
Administrative Technician III
Galt Foundation
2015.10 - 2016.05
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Substitute Teacher
Oklahoma Independent School District
2014.09 - 2015.09
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Shipment Information Specialist
CH Robinson Logistics
2014.01 - 2014.06
- Resolved retrieval problems by customizing design to meet requirements.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Interacted with vendors to purchase and set up equipment and services.
Technical Support Specialist
Sitel Corporation
2013.10 - 2014.01
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Technical Support Specialist
Sprint Corporation
2012.09 - 2013.09
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained and updated cell phone customer service database.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Submitted service tickets for equipment maintenance requests.
- Patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
Customer Service Representative
Sitel Corporation
2010.05 - 2012.08
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Health Sciences
Houston Community College
Houston, TXNo Degree - Business Administration
Rose State College
Oklahoma City, OKSkills
- Judgment and Decision Making
- Multi-Line Telephone Systems
- Research and Analytical Skills
- Multitasking and Time Management
Timeline
Administrative Assistant
Oklahoma State Department of Health
2016.05 - 2021.12
Administrative Technician III
Galt Foundation
2015.10 - 2016.05
Substitute Teacher
Oklahoma Independent School District
2014.09 - 2015.09
Shipment Information Specialist
CH Robinson Logistics
2014.01 - 2014.06
Technical Support Specialist
Sitel Corporation
2013.10 - 2014.01
Technical Support Specialist
Sprint Corporation
2012.09 - 2013.09
Customer Service Representative
Sitel Corporation
2010.05 - 2012.08
No Degree - Health Sciences
Houston Community College
No Degree - Business Administration
Rose State College
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