ALEXIS HARMON
Business Administration
Virginia Beach,Virginia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Massage Envy Spa
Virginia Beach, Virginia
09.2022 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Scheduled staff and monitored resource allocation to provide optimal coverage and service
- Greeted customers and responded to informational requests
- Maintained accurate department and customer records
- Provided secretarial and office management support while building cooperative working relationships
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety
- Utilized membership model to build recurring client relationships and improve wellness
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals
- Scheduled and confirmed appointments
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
- Managed guest check-in and check-out procedures, reservations, and payments
- Managed customer complaints and rectified issues to complete satisfaction
- Responded effectively to sensitive inquiries or complaints
- Effectively trained in multiple positions and tasks
Business Owner
Nail Tech, Nailsaroo LLC
08.2021 - 09.2022
- Met with clients to discuss needs, service preferences and special requests
- Performed high volume of daily customers gel, acrylic and natural manicures
- Introduced signature services, acrylics, and gel tips to increase overall sales
- Kept detailed inventory lists for nail care supplies, polishes, and gel nail colors
- Built repeat client base to increase profits and stabilize cash flow
- Resolved guest complaints
- Enforced safety procedures in accordance with facility policies and government regulations
- Consistently recognized by management for providing superior customer service
- Scheduled client appointments and accepted payments
- Cleaned and sanitized tools and work environment
- Cleaned and sanitized tools and workstation in adherence with safety requirements.
Waitress
Kickback Jack's
Fredericksburg, Virginia
01.2021 - 05.2022
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Greeted customers, answered questions, and recommended specials to increase profits
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Relayed orders to service bar and kitchen via point-of-sale register system
- Presented menus to patrons to answer questions about menu items and make recommendations
- Stocked server areas with supplies before, during and after shifts
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Implemented sanitary food handling, holding and service protocols
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Trained new employees on restaurant procedures and plating techniques
- Provided exceptional service to high volume of daily customers.
Beauty Sales Advisor
Sally's Beauty Supply
Fredericksburg, Virginia
02.2021 - 11.2021
- Assisted customers in selecting correct products to fit skincare regimen or makeup routine
- Identified customer beauty needs by asking open-ended questions
- Informed clients of current sales promotions to boost sales
- Recommended products aligned with customer desires
- Highlighted new products by creating displays to enhance brand awareness and amplify engagement
- Replenished store products by restocking shelves while maintaining merchandising standards
- Maximized sales by cross-selling and upselling higher-profit products
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized, and current
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Team Member
Pizza Hut
Fort Wayne, Indiana
03.2019 - 08.2020
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Built and maintained working relationships with peers and upper management
- Looked for ways to go above and beyond job requirements
- Assisted newly hired team members by explaining company procedures and safety requirements
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications
- Organized food preparation stations and regularly replenished supplies
- Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste
- Recorded customer orders by answering phone or taking information in person
- Followed restaurant guidelines regarding food safety and hygiene to prevent illness
- Collected payments and provided accurate change
- Pleasantly greeted and welcomed customers to establishment prior to taking food order
- Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders, and product availability.
Swim Instructor
YMCA
Fort Wayne, Indiana
11.2018 - 07.2020
- Assisted in providing proper steps for swimming for children at all ages
- Created activities every week for classes
- Created fun games that taught safety protocols and helped create a repetition for students
- Rewarded students with reports to keep parents up to date
- Assisted in a providing a safe and clean environment for both students and parents
- Instructed participants in proper stroke techniques to encourage self-reliant swimming
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions
- Recommended appropriate level classes to swimmers based on needs and preferences
- Maintained physical endurance and agility for optimal job performance
- Encouraged students to build confidence in and out of water by making swimming fun
- Supervised class participants and enforced safety rules and regulations to prevent injury
- Created strategies to help meet needs of mentally and physically challenged swimmers
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate
- Treated minor injuries and administered first aid.
Education
Associates Degree -
Germanna Community College
High School Diploma - undefined
Carroll High School
Skills
10-Key ProficiencyBusiness WritingAdvanced MS Office Suite KnowledgeAccount Balancing ReconciliationSensitive Material HandlingRecordkeeping and BookkeepingData Entry DocumentationPC ProficientBack Office OperationsMulti-Line Telephone SystemsProfessional and CourteousSchedule ManagementMeticulous Attention to DetailJudgment and Decision MakingEase with Computers and TechnologyMultitasking and Time ManagementVerbal and Written CommunicationStrong Organizational SkillsResource Coordination and AllocationConfidentiality and Data Protection
Business administration
Quality assurance
Relationship building
Internal communications
Social media knowledge
Sorting and labeling
Scheduling
Time management
Workflow planning
Filing and data archiving
Travel coordination
Business correspondence
Travel planning
Administrative support
Multi-line phone proficiency
Customer and client relations
Meeting arrangements
Mail handling
Project planning
Team Bonding
Documentation and control
Accomplishments
- Achieved certification through Department of Professional and Occupational Regulation: (DPOR): Certified Nail Technician, Aug 2021.
- Assisted management with the training of 18 new staff members at various positions.
- Scheduling - Organized technician schedule for customer jobs.
- Graduated one year early from High School.
Timeline
Administrative Assistant
Massage Envy Spa
09.2022 - Current
Business Owner
Nail Tech, Nailsaroo LLC
08.2021 - 09.2022
Beauty Sales Advisor
Sally's Beauty Supply
02.2021 - 11.2021
Waitress
Kickback Jack's
01.2021 - 05.2022
Team Member
Pizza Hut
03.2019 - 08.2020
Swim Instructor
YMCA
11.2018 - 07.2020
Associates Degree -
Germanna Community College
High School Diploma - undefined
Carroll High School