Josglaner Rodriguez
Miami,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Diligent and thorough Shipping and Receiving with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Best Freezer / True Grade
Miami, FL, FL
06.2024 - Current
- Guided employees in handling difficult or complex problems.
- Computed balances, totals or commissions to support accounting team.
- Analyzed financial activities of department to share budgetary input with managers.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Monitored phone calls to provide feedback and coaching.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Outbound Operations Supervisor
True Grade
Miami, FL
04.2023 - Current
- Created and maintained an effective training program for new hires to help them quickly become productive members of the team.
- Ensured compliance with applicable laws and regulations related to outbound operations activities.
- Organized regular meetings with staff members to discuss performance issues, process improvements, and career development plans.
- Monitored employee performance on a daily basis to ensure adherence to quality standards.
- Assisted in resolving customer complaints in a timely manner while maintaining high levels of customer service satisfaction.
- Collaborated with other departments on initiatives related to outbound operations activities.
- Analyzed data from customer surveys to gain insights into customer needs and preferences.
- Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
Shipping and Receiving Coordinator
Best freezer
Miami, FL
11.2022 - 04.2023
- Maintained accurate records of incoming and outgoing shipments.
- Verified and inspected goods received against purchase orders or invoices.
- Coordinated with vendors to ensure timely delivery of products.
- Prepared bills of lading, invoices, and other shipping documents.
- Received customer orders, prepared packing lists, and shipped items accordingly.
- Researched discrepancies between expected vs. actual receipts and shipments on a regular basis.
- Ensured that all necessary paperwork is completed accurately prior to shipment release.
- Received, processed and restocked returns.
Education
Some College (No Degree) - Marketing
Urbe
VenezuelaSkills
- Regulatory Compliance
- Customer Service And Assistance
- Customer Conflict Resolution
- Customer Rapport
- Export Control Compliance
- Client Relationship Management
- Quality Control
Timeline
Customer Service Supervisor
Best Freezer / True Grade
06.2024 - Current
Outbound Operations Supervisor
True Grade
04.2023 - Current
Shipping and Receiving Coordinator
Best freezer
11.2022 - 04.2023
Some College (No Degree) - Marketing
Urbe