Ruverlyn Marrero Martinez
Maximus Federal
Lakeland,FL
1
Language
7
years of professional experience
Dynamic Customer Service Supervisor with a proven record in enhancing customer satisfaction through effective problem-solving and process improvements. Expertise in HIPAA compliance and medical terminology, driving operational efficiency.
Work History
Customer Service Supervisor
6 Years 5 Months- Led initiatives to reduce response times, enhancing overall customer satisfaction and loyalty.
- Implemented process improvements that increased efficiency in handling customer inquiries and complaints.
- Supervised daily operations of customer service team, ensuring high-quality support and responsiveness.
- Developed training materials to enhance staff knowledge and improve service delivery standards.
Certified Medical Assistant
4 Years 3 Months- Assisted healthcare providers in examinations and treatments, enhancing patient comfort and cooperation.
- Administered patient care procedures, ensuring compliance with established protocols and safety standards.
- Coordinated patient scheduling, optimizing workflow to reduce wait times and improve service delivery.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
Education
Associate of Science - Science Education
Skills
Scheduling patients
Client relations
HIPAA compliance
Medical terminology
Process improvement
Regulatory compliance
Client relations training
Team leadership
Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Maximus Federal
01.2020 - 06.2026Read More
Certified Medical Assistant
Physician Parters Of America
08.2019 - 11.2023Read More
Polk State College
Associate of Science from Science Education
Read More