Lincoln Laster
Summary
Dynamic and adaptable professional with a diverse background and a passion for continuous learning. Originally from Virginia and currently residing in Charlotte, NC, I've embraced various roles in the job market over the past three and a half years, driven by a love for acquiring new skills and experiences. With a creative flair evidenced by my passion for painting and interior decoration, I bring a unique perspective to problem-solving and project execution. My strong organizational skills ensure efficiency and effectiveness in every task I undertake.
Thriving on challenges, I find empowerment in tackling new responsibilities with enthusiasm and little guidance, showcasing my ability to quickly adapt to different environments. Ambitious about my career, I'm on a journey of exploration to identify my true passions and define a path that aligns with my long-term goals. Eager to contribute my adaptability, creativity, and ambition to a dynamic team, I am committed to making a meaningful impact while continuing to grow both personally and professionally.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Synchrony Bank
Charlotte, NC
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Surgical Assistant
Carolina Center For Oral And Facial Surgery
Charlotte, NC
10.2021 - 10.2023
- Protected patients from infection by setting up and managing sterile operating fields.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Assisted with transfer of patients from recovery room to operating room, providing care and support.
- Gowned and gloved staff to help team prepare for surgeries.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Provided preoperative and postoperative education to patients and families to manage recovery.
Door-to-Door Sales Representative
AT&T
Charlotte, NC
08.2021 - 10.2021
- Offered customers best-fit, beneficial solutions from available cell phone, internet, and cable AT&T plans.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Completed documentation smoothly to finalize sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Call Center Agent
Citibank
Johnson City, TN
03.2020 - 02.2021
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Lowes
03.2017 - 03.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Warehouse Worker
Turkish Delight Jewelry
04.2016 - 02.2017
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Microsoft Excel to update system.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Bachelor of Science - Finance, Entrepreneurship, And Fine Art
Liberty University
Lynchburg, VA05.2023
Associate Of General Studies - General Studies
East Tennessee State University
Johnson City, TN05.2019
Associate Of General Studies - General Studies
Virginia Highlands Community College
Abingdon, VA05.2017
High School Diploma -
Abingdon High School
Abingdon, VA05.2017
Skills
- Strong Organization Skills
- Following up with patients for post operative care
- Pre-surgical preparation
- Scheduling Meetings
- Highly efficient multitasking skills
- High attention to detail
- Calendar Management
- Scheduling Patients
- Calling customers to complete purchase orders
- Administrative Support
- Social Media Management
- Invoice Processing
- Interpersonal Communication
Timeline
Customer Service Representative
Synchrony Bank
10.2023 - Current
Surgical Assistant
Carolina Center For Oral And Facial Surgery
10.2021 - 10.2023
Door-to-Door Sales Representative
AT&T
08.2021 - 10.2021
Call Center Agent
Citibank
03.2020 - 02.2021
Customer Service Representative
Lowes
03.2017 - 03.2020
Warehouse Worker
Turkish Delight Jewelry
04.2016 - 02.2017
Bachelor of Science - Finance, Entrepreneurship, And Fine Art
Liberty University
Associate Of General Studies - General Studies
East Tennessee State University
Associate Of General Studies - General Studies
Virginia Highlands Community College
High School Diploma -
Abingdon High School
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