Lincoln Laster
Summary
Dynamic and adaptable professional with a diverse background and a passion for continuous learning. Originally from Virginia and currently residing in Charlotte, NC, I've embraced various roles in the job market over the past three and a half years, driven by a love for acquiring new skills and experiences. With a creative flair evidenced by my passion for painting and interior decoration, I bring a unique perspective to problem-solving and project execution. My strong organizational skills ensure efficiency and effectiveness in every task I undertake.
Thriving on challenges, I find empowerment in tackling new responsibilities with enthusiasm and little guidance, showcasing my ability to quickly adapt to different environments. Ambitious about my career, I'm on a journey of exploration to identify my true passions and define a path that aligns with my long-term goals. Eager to contribute my adaptability, creativity, and ambition to a dynamic team, I am committed to making a meaningful impact while continuing to grow both personally and professionally.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Synchrony Bank
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Surgical Assistant
Carolina Center For Oral And Facial Surgery
10.2021 - 10.2023
- Protected patients from infection by setting up and managing sterile operating fields.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Assisted with transfer of patients from recovery room to operating room, providing care and support.
- Gowned and gloved staff to help team prepare for surgeries.
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Provided preoperative and postoperative education to patients and families to manage recovery.
Door-to-Door Sales Representative
AT&T
08.2021 - 10.2021
- Offered customers best-fit, beneficial solutions from available cell phone, internet, and cable AT&T plans.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Completed documentation smoothly to finalize sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Call Center Agent
Citibank
03.2020 - 02.2021
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Lowes
03.2017 - 03.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Warehouse Worker
Turkish Delight Jewelry
04.2016 - 02.2017
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Microsoft Excel to update system.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Bachelor of Science - Finance, Entrepreneurship, And Fine Art
Liberty University
Lynchburg, VA05.2023
Associate Of General Studies - General Studies
East Tennessee State University
Johnson City, TN05.2019
Associate Of General Studies - General Studies
Virginia Highlands Community College
Abingdon, VA05.2017
High School Diploma -
Abingdon High School
Abingdon, VA05.2017
Skills
- Strong Organization Skills
- Following up with patients for post operative care
- Pre-surgical preparation
- Scheduling Meetings
- Highly efficient multitasking skills
- High attention to detail
- Calendar Management
- Scheduling Patients
- Calling customers to complete purchase orders
- Administrative Support
- Social Media Management
- Invoice Processing
- Interpersonal Communication
Timeline
Customer Service Representative
Synchrony Bank
10.2023 - Current
Surgical Assistant
Carolina Center For Oral And Facial Surgery
10.2021 - 10.2023
Door-to-Door Sales Representative
AT&T
08.2021 - 10.2021
Call Center Agent
Citibank
03.2020 - 02.2021
Customer Service Representative
Lowes
03.2017 - 03.2020
Warehouse Worker
Turkish Delight Jewelry
04.2016 - 02.2017
Bachelor of Science - Finance, Entrepreneurship, And Fine Art
Liberty University
Associate Of General Studies - General Studies
East Tennessee State University
Associate Of General Studies - General Studies
Virginia Highlands Community College
High School Diploma -
Abingdon High School
Similar Profiles
TREMEKA NORTHTREMEKA NORTH
Senior Fraud Investigation Specialist at Synchrony BankSenior Fraud Investigation Specialist at Synchrony Bank
Linda Rivas TorresLinda Rivas Torres
Bilingual Collections Representative at Synchrony BankBilingual Collections Representative at Synchrony Bank
Marissa HaushalterMarissa Haushalter
Client Services Representative at Synchrony BankClient Services Representative at Synchrony Bank
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T