Summary
Overview
Work History
Education
Skills
Timeline
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Josh Alger

East Bridgewater,MA

Summary

Community Manager | VeVe
Proven track record in enhancing brand visibility and user engagement through strategic community initiatives. Skilled in conflict resolution, team training, and cultivating a positive, inclusive online culture. Experienced in developing and implementing engagement strategies, analyzing community data to drive improvements, and delivering exceptional customer service. Strong communication and organizational skills with a history of building relationships, resolving conflicts, and fostering cohesive, interactive communities.

Overview

9
9
years of professional experience

Work History

Community Manager

VeVe
12.2024 - Current


  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Used analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
  • Promoted a positive company culture within the Discord community by highlighting employee achievements and sharing team success stories.
  • Planned and executed activities to drive community engagement and increase Discord server numbers.
  • Provided exceptional customer service through prompt responses to inquiries.
  • Conducted training sessions for community moderators, enhancing their skills and confidence in supporting the community.
  • Conducted polls to gauge community interests and needs, then using those insights to provide feedback to the team.

Fire Alarm Technician

Encore Fire Protection
08.2021 - 07.2025
  • Adhered to strict industry codes and regulations while performing installations or repairs, minimizing risk exposure for both clients and the company.
  • Created weekly reports detailing work order completions, logged malfunctions and other activities.
  • Installed, tested and serviced alarm systems for commercial and residential customers.
  • Stayed informed about the latest industry trends and technologies by attending workshops, trade shows, and other educational opportunities.
  • Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
  • Conducted comprehensive training sessions for new technicians, resulting in increased efficiency and knowledge within the team.
  • Educated clients on proper use and maintenance of their fire alarm systems, leading to fewer service calls and improved overall safety.
  • Increased customer satisfaction by addressing emergency service calls in a timely manner and resolving issues efficiently.

Fire Alarm Technician

Signet
03.2016 - 08.2021
  • Fully installed fire alarms devices.
  • Reduced false alarms by performing routine preventive maintenance on all system components.
  • Diagnosed and repaired complex issues with fire alarm equipment, contributing to a safer environment for occupants.
  • Collaborated with local fire departments to conduct regular testing of emergency communication systems, ensuring a prompt response during emergencies.
  • Performed annual inspections on fire alarm systems.
  • Communicated effectively with customers, answering questions, and concerns regarding systems.
  • Coordinated with other contractors on large-scale projects to ensure seamless installation and integration of fire alarm systems into existing structures.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.
  • Tested all newly installed fire alarms.
  • Responded to maintenance calls and troubleshot devices.
  • Installed, tested and serviced alarm and systems for commercial and residential customers.

Education

Tradesman Electrician - Electrical, Electronics And Communications

Porter And Chester Institute
Canton, MA
05-2016

Skills

  • Community engagement
  • Relationship building
  • Conflict handling
  • Calendar management
  • Team Training
  • Customer service
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Online moderation
  • User engagement

Timeline

Community Manager

VeVe
12.2024 - Current

Fire Alarm Technician

Encore Fire Protection
08.2021 - 07.2025

Fire Alarm Technician

Signet
03.2016 - 08.2021

Tradesman Electrician - Electrical, Electronics And Communications

Porter And Chester Institute

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Josh Alger