Josh Allen
Tulsa
Summary
Child welfare specialist with extensive experience in case management and client advocacy at OKDHS. Skilled in problem-solving and relationship building, successfully developed safety plans and collaborated with community agencies to ensure essential services for children. Recognized for leadership and adaptability in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Child Welfare Specialist 2
OKDHS
Stillwater
12.2024 - 12.2025
- Investigation of child abuse and neglect reports, ensuring safety and well-being of children.
- Developed and implemented case plans and safety plans, providing resources and support to families for improved outcomes.
- Collaborate with community agencies to ensure children receive appropriate services.
- Documented case activities to maintain compliance with state regulations and ensure accountability.
Retail Sales Consultant / Assistant Store Manager / Store Manager
AT&T
03.2021 - 11.2024
- Achieve sales benchmarks and milestones toward monthly goals for store and employee.
- Trained and recruited employees in effective sales techniques, improving team performance.
- Fostered customer loyalty by providing tailored solutions and resolving billing issues promptly.
- Utilized critical thinking and problem-solving skills to resolve customer escalations, enhancing customer satisfaction.
- Manage inventory balances and monthly inventory counts of store.
Advance Tech Support
T-Mobile
Oklahoma City
08.2019 - 03.2021
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to meet service goals effectively.
- Delivered attentive service to customers in face-to-face interactions and phone conversations.
- Collaborated with diverse group of coworkers to achieve goals and resolve product and service issues.
Education
Bachelor of Science - Fashion Marketing
University of Central Oklahoma
Edmond, OK05-2017
Associates - Business Administration
Northern Oklahoma College
Tonkawa, OK12-2014
Skills
- Workforce management
- Leadership
- Learning agility
- Problem-solving
- Investigation techniques
- Case management
- Communication
- Marketing
- Adaptability
- Data Analysis
- Inventory Control
- Software Experience
- SQL Databases
- Salesforce
- Microsoft Teams
- Microsoft Office
- Relationship building
- Organizational skills
- Active listening
- Adaptability and flexibility
- Client advocacy
- Inventory Management
Timeline
Child Welfare Specialist 2
OKDHS
12.2024 - 12.2025
Retail Sales Consultant / Assistant Store Manager / Store Manager
AT&T
03.2021 - 11.2024
Advance Tech Support
T-Mobile
08.2019 - 03.2021
Bachelor of Science - Fashion Marketing
University of Central Oklahoma
Associates - Business Administration
Northern Oklahoma College