Josh Bergmann
Disaster Recovery Specialist
Mebane,North Carolina
Summary
Prepared to implement diverse skill sets, technical proficiencies, and new perspectives to leadership personnel. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disaster Recovery Specialist
US SMALL BUSINESS ADMINISTRATION CALL CENTER
06.2020
- Enhanced disaster recovery capabilities by implementing efficient strategies and procedures.
- Reduced downtime during critical incidents by developing comprehensive response plans.
- Collaborated with cross-functional teams to improve the organization''s overall resilience against disasters.
- Conducted risk assessments and recommended appropriate mitigation measures for potential threats.
- Respond to complex customer inquiries
- Providing general information to the public regarding federally declared disasters and SBA’s disaster loan programs
- Make outreach calls to disaster survivors
- Answers routine questions regarding the loan closing and disbursement process
- Prepares written responses to email inquiries
- Used various computer systems to research customer inquiries, record call activity
- Participated in special projects or endeavors
- Perform other duties as assigned, such as being an email assignor
- Grade Level 11 since September 2023, 40 hours a week and overtime if necessary
Crew Leader/Crew Member
TACO JOHNS
04.2000 - 03.2004
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Cash Registers, taking orders, closing the store, cooking.
Janitor
GRINNELL-NEWBURG SCHOOL DISTRICT
04.1997 - 08.1999
- Cleaning classrooms after the day and preparing the school for the next year.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Education
Doctor in Public Administration -
Liberty University
Lynchburg, VAMBA in Accounting -
North Carolina A&T State University
Greensboro, NC05.2020
Master of Arts in Christian Ministries -
Liberty University
Lynchburg, VA05.2014
Master of Arts in Management & Leadership -
Liberty University
Lynchburg, VA05.2012
Bachelor of Arts in Christian Ministries/Bible -
John Wesley College
High Point, NC05.2010
Skills
- Microsoft Office (Excel, Powerpoint, Word)
- Microsoft Dynamics
- Disaster Response
- Disaster Recovery Strategies
- Adaptability
- Incident Response
- Emergency Management
- Contingency Planning
Additional Information
I have served as a Volunteer Youth Leader at my church from November 2014 to February 2020. I was a Gleim Campus Representative at North Carolina A&T State University in 2019-2020. I was Basic, Advanced and Military VITA certified. I volunteered at a VITA site in Burlington, NC on Saturdays in 2020.
Certification
Green Belt Lean Six Stigma Certificate
Timeline
Disaster Recovery Specialist
US SMALL BUSINESS ADMINISTRATION CALL CENTER
06.2020
Crew Leader/Crew Member
TACO JOHNS
04.2000 - 03.2004
Janitor
GRINNELL-NEWBURG SCHOOL DISTRICT
04.1997 - 08.1999
Doctor in Public Administration -
Liberty University
MBA in Accounting -
North Carolina A&T State University
Master of Arts in Christian Ministries -
Liberty University
Master of Arts in Management & Leadership -
Liberty University
Bachelor of Arts in Christian Ministries/Bible -
John Wesley College
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