Tiffany Gurganus-Cullever
Denham Springs,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
Disaster Recovery Specialist
U.S. Small Business Administration
Remote
06.2020 - Current
- Responsibilities include but not limited to providing assistance to individuals and business owners with completion of their disaster loan application(s), including financial documentation required in support of each application; Assisting with completing home and business loan applications electronically and communicating disaster loan program information to disaster survivors. Explaining loan closing documents to borrowers and assisting in closing approved disaster loans. Using computer skills to input disaster survivor information to complete loan applications, utilize e-mail, word processing, spreadsheets, and Internet, and to navigate within database to input and retrieve information. Performing some financial computations/analysis to determine applicants' ability to repay loans.
- Maintained current understanding of local, state and federal guidelines for emergency response
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
Legal Assistant/Client Liaison
Pandit Law
Baton Rouge/Remote
07.2017 - 04.2020
- Filing-Maintaining files-Organizing files-Aiding law clerks & paralegals-Helping attorneys and paralegals meet deadlines-Using case management software (Litify, HubSpot)-Answering phone-Greeting clients-Calendaring
- Scheduled appointments, court appearances and depositions for busy law firm
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Organized key evidence exhibits to prepare for trials
- Interviewed and prepared intake sheets for clients
Key Account Manager
Guide Book Publishing
Remote
07.2016 - 07.2017
- Working from churches/organizations to secure ads for publishing in their annual directories
- Managing entire sales cycle from finding client to securing deal
- Unearthing new opportunities from networking
- Achieving weekly and monthly goals
- Respond to complaints and solve any issues that may arise from current or existing advertisers
- Self- sourcing CRM/SAP
- Consistently achieved top ranking in revenue and profit growth
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Leveraged strategic planning to penetrate key accounts
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Customer Service/Inside Sales Manager
Pine Environmental
Baton Rouge, LA
02.2015 - 01.2016
- Daily duties include but not limited to answering the phones, processing quotes/orders and handle all customer billing questions & complaints
- Also done daily is prepare shipping documents, prepare invoices for billing, work with other managers in other locations to track and locate equipment needed for customers
- Assist the outside representative with reports and quotes
- In addition, had the ability to calibrate equipment as necessary
- With a team effort, we increased sales over 150% from the previous year
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives
- Prepared pricing strategies for current customers to enhance sales and increase profitability
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling
- Updated accounts and maintained long-term relationships with clients
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team
- Coordinated activities and projects to plan sales department operations and meet timelines
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects
- Surpassed sales goals by 100% annually with implementation of diverse sales tools and strategies
Senior Key Account Manager
Worldpay
Remote
03.2014 - 08.2014
- Sell full suite of NCR Merchant Solutions products including: credit and debit card processing, check processing, gift card solutions, and cash advance
- Sales goals were accomplished through acquiring merchant service accounts and selling complimentary products
- Sales efforts were supported by referrals obtained from building a strong working relationships with NCR partners and other referral sources
- Creating long-lasting and profitable relationships, closing business, and keeping relationships producing long-term
- When meeting with merchants, ability to assess need, identify solutions, and negotiate for contracts
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Leveraged strategic planning to penetrate key accounts
- Consistently achieved top ranking in revenue and profit growth
- Successfully convinced clients to purchase instead of leasing to minimize losses to competitors and extend individual client investments
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Contributed to team objectives in fast-paced environment
- Negotiated prices, terms of sales and service agreements
- Set and achieved company defined sales goals
Internet Sales Manager
Supreme Plaquemine
11.2013 - 03.2014
- Provided superior and individualized customer service
- Contract implementation for lead providers and monthly reporting to General Sales Manager and General Manager
- Follow-up with potential internet customers, book appointments and increase closing ratio to above industry-average
- Exceeded targets by building, directing and motivating high-performing sales team
- Kept detailed records of sales and contracts
- Acted as first point of contact for Supreme
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Tracked down hard-to-find vehicles at diverse locations
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Organized promotional events and interacted with community to increase sales volume
Sr. Analyst
Pace Payments
Dallas, TX
03.2010 - 03.2012
- Sell credit card and check solutions, which includes PC products and terminals, to small/mid-market merchants
- Cold calling, prospecting, networking and potential partner referrals
- Build our own portfolio in order to meet or exceed monthly and annual quotas for discount revenue, fee revenue, and equipment revenue
- Develop/maintain a strong prospect pipeline via CRM system
- Deliver effective presentations to prospective merchants via the phone/internet/fax
- Create solutions and negotiate contracts to win new business
- Appropriately price services in order to maximize profit margin
- Evaluated and adopted new technologies to address changing industry needs
- Oversaw installation of software programs and hardware systems to meet requirements
- Researched and recommended process improvements designed to mitigate operational and financial risk
- Guided acquisition process through due diligence, contracting and valuation
Account Representative
EMG Dallas
Dallas, TX
10.2009 - 03.2010
- Switch over businesses that have an existing merchant account and to "enroll" new businesses with an account
- Contact business owners, corporate controllers, CFOs, and franchise managers about their merchant accounts and check services
- Conduct appointments, complete paperwork for account enrollment, take care of customer service issues and attend training workshops and meetings
- Processed client payments and updated accounts
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges
Debt Reduction Specialist
Debt Relief Options
Frisco, TX
03.2008 - 09.2009
- Provide financial advice and manage appropriate account solutions to clients based upon financial information extracted during initial contact through to first payment
- Qualify leads from a dialer and call clients to offer best advice relating to debt
- Achieved performance goals on consistent basis
- Maintained high volume of calls and met demands of busy and productive group
- Worked in call center environment handling manual and automatically dialed outbound calls
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account
- Worked with customer to create debt repayment plan based on current financial condition
Internet Sales Manager
Sewell Cadillac Chevrolet
New Orleans, LA
12.2004 - 11.2006
- Contract implementation for lead providers and monthly reporting to the General Sales Manager and General Manager
- Follow-up with potential internet customers, book appointments and increase closing ratio to an above industry-average rate
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Exceeded all targets by building, directing and motivating high-performing sales team
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Updated company website with deals and product packages
- Trained sales staff on company procedures and salesmanship
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Managed accounts to retain existing relationships and grow share of business
- Maintained up-to-date knowledge of competitor products and pricing in market served
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues
- Hired, supervised and coached 5 employees on sales strategies to optimize performance
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients
Sr. Account Executive
Transwestern Publishing
Remote
03.2003 - 12.2004
- Scheduled appointments meeting one-on-one with business owners, creating, writing and editing ads
- Explaining products and process through short presentations using effective communications to build productive relationships
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Identifying markets whether internet or print ad
- Working independently and practicing effective time management and organization skills
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results
- Promoted company offerings to diverse customers with targeted and disciplined approach
- Cold called prospects to explain partnership benefits, representing company values
- Networked at events and prospected for new customers with diverse strategies
- Facilitated account acquisition team progress, setting monthly targets and goals for revenue and customer satisfaction
- Prepared client budgets by reviewing client billing and managing monthly invoices
Leisure Sales Manager
Multiple Travel Agencies
Atlanta, GA
01.1987 - 10.2002
- Managing multiple travel agencies
- Responsible for developing strategies to hit or exceed sales targets, regardless of the size of the outlet or products offered
- Depending on the size of the company and the specific managerial role, tasks could include: promoting and marketing the business, sometimes to new or niche markets; managing budgets and maintaining statistical/financial records; selling travel products and tour packages; sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism; taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers; liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance; dealing with customer inquiries and aiming to meet their expectations; overseeing the smooth, efficient running of the business
- Reporting, training staff & contract negotiation
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Organized promotional events and interacted with community to increase sales volume
- Created and implemented new business opportunities by utilizing strategic networking strategies
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
- Monitored sales team performance, analyzed sales data and reported information to upper management
- Prepared and implemented strategic growth plans for territory based on company goals and expectations
- Supervised and coached 4 employees on sales strategies to optimize performance
Education
Business Marketing
University of Louisiana at Lafayette
Lafayette, LABusiness Marketing
Southeastern Louisiana University
Hammond, LATravel Agency Operations - Travel Agency Operations
Pacific Travel School
Santa Ana, CASkills
- Business development
- Process Improvement
- Microsoft Office and Google Suite Expertise
- Putting into place marketing strategies, contract negotiation, social media and maintaining website content
- Sales development
- Strong negotiation skills; Ability to handle objections; Ability to close negotiations
- Client Assessments
- Business Continuity Planning
- Revenue Growth
- Administrative Support
- Strong Computational Skills
- Recordkeeping Accuracy
- Client Support
- Software Applications
- Communications Management
- Regional Planning
- Database and Client Management Systems
- Administrative Management
- Call center management
- Operational Planning
- Multimedia Presentations
- Customer Service
- Team Recruiting and Onboarding
- Creative Thinking
- Microsoft SharePoint
- Team Recruiting and Hiring
- Trade Show - Travel - Calendar - Meeting Coordination
- Social Media Content Creation
- Google AdWords
- New Business Opportunities
- Retail Marketing
- Lead Generation Campaigns
- Internet and Email Marketing
- Business Needs Analysis
- Appointment Coordination
- Document and File Management
- Ease with Computers and Technology
- Multitasking and Time Management
- Strong Organizational Skills
- Employee Timesheet Processing
- Invoice Processing
- Operational Efficiency, Organizing and Categorizing Data
- Payroll Assistance
- Staff Recruiting
- Remote Conferencing
- Website Updating
- Tour Package Sales
- Travel Agent CMS
- Reservations Booking
- Leisure, Corporate, International and Domestic Travel
- FIT and advise
- Hubspot, Litify, Salesforce, GoldMine, ZoHo, Reynolds, ADP
- Disaster planning
Additional Information
- Willing to relocate. Authorized to work in the US for any employer.
- Professional references provided upon request.
Timeline
Disaster Recovery Specialist
U.S. Small Business Administration
06.2020 - Current
Legal Assistant/Client Liaison
Pandit Law
07.2017 - 04.2020
Key Account Manager
Guide Book Publishing
07.2016 - 07.2017
Customer Service/Inside Sales Manager
Pine Environmental
02.2015 - 01.2016
Senior Key Account Manager
Worldpay
03.2014 - 08.2014
Internet Sales Manager
Supreme Plaquemine
11.2013 - 03.2014
Sr. Analyst
Pace Payments
03.2010 - 03.2012
Account Representative
EMG Dallas
10.2009 - 03.2010
Debt Reduction Specialist
Debt Relief Options
03.2008 - 09.2009
Internet Sales Manager
Sewell Cadillac Chevrolet
12.2004 - 11.2006
Sr. Account Executive
Transwestern Publishing
03.2003 - 12.2004
Leisure Sales Manager
Multiple Travel Agencies
01.1987 - 10.2002
Business Marketing
University of Louisiana at Lafayette
Business Marketing
Southeastern Louisiana University
Travel Agency Operations - Travel Agency Operations
Pacific Travel School