Josh Blase

• Currently managing 4 Service Technicians.
• Project and forecast service demand.
• Performance metrics reporting and KPI’s planning for target performance objectives
• Cross divisional project management for service demand & resource planning.
• Supply planning for extended service agreements for future project planning.
• Department Buyer/Planner for rework & complaint product for vendor processing.
• Software: Microsoft Office, ERP (Enterprise Resource Planning), Workday, ServiceMax & Trackwise.
• Daily report-out meetings of target and performance metrics to senior leadership.
• Department hiring manager & administrator for training requirements through SLMS (Stryker Learning Management System).

• Managed 54 personnel
• Service & Engagement Leaders strive to exceed customer service expectations by focusing on minimizing wait time, improving interaction & service.
• Drive company customer service standards & oversee customer checkout processes, order pick-up(in-store), order drive up (outside of store), in-store Starbucks & Pizza Hut franchisee management agreements.
• Established a culture of accountability through clear expectations & performance management (listen, observe, recognize and coach).
• Projected staffing needs, talent development & recruitment.
• Promoted store sales & trend impacts of profitability.
• Analyzed localized consumer data analytics to drive change for upcoming store promotions, brand launches and events.
• Addressed store needs (emergency, regulatory visits, inspections, training audits, etc.)
• Manager of safety, compliance & ethical conduct.
• Department staff scheduler.
• Face of the company for negative shopping experiences by de-escalating the situation.
• Proficiency using Workday CRM, Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Support Troubleshooting, Order/Sales Consultant, SaaS (Software as a Service) Program sales, IT Network Management, & IT (Information Technology) Sales Support.

• Tasks/titles held: International Logistics Specialist, Facilities Manager, Coordination Representative
• Extensive work with programs such as: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
• Coordinated training sessions for 200+ service members based on institutional needs, created training materials, delivered 13 different training sessions annually
• Project management, interpersonal skills with oral & written communications debriefing top-tier management & personnel, coordinated event planning and execution, operations risk mitigation briefings, military operations planning, tracked stages of project progress
• Additional responsibilities included inventory management, supply chain management (SAP/ERP), operations management, facilities maintenance management, and operations/logistics planning, purchasing & procurement.

• Provided customer portfolio services
• Trained & recruited new staff.
• Conducted performance presentations
• Administrative scheduling
• Provided individualized contract agreements.

· Shift supervisor.

· Supply planning.

· Reconciled expense reports.

· Business strategizing for target market sales.

· Physical & virtual technical support.

· Work order ticket management through CRM software.